Merge duplicated email

The PL-300 certification and exam history are associated with the Microsoft Learn profile that was used when registering and taking the exam. Creating a new Learn profile by mistake can cause the certification to appear “missing” if signed into the wrong profile.

To resolve this, use profile merge rather than asking for a manual backend move:

1. Confirm which account holds the certification
   • Follow the guidance in Missing Exams or Certifications to ensure the correct login is used:
     • Try signing into Microsoft Learn with any other login accounts that might have been used when registering for PL-300 (for example, a different personal Microsoft account or work/school account).
     • After signing in, go to the Credentials area and check if PL-300 appears there.
2. Merge the duplicate Learn profiles
   • If the PL-300 certification is visible only when signed into the “wrong”/new profile, and there is also a primary profile, merge them:
     1. Sign in to the Learn profile that should become the primary profile.
     2. Select the profile icon (top-right) → Settings.
     3. Under Account Management, select Add login account.
     4. Sign in with the other login account that is associated with the duplicate Learn profile.
     5. If that login account is already associated with another Learn profile, this will trigger a profile merge.
   • When profiles are merged:
     • All learning progress, credentials, and transcripts from both profiles are combined into a single profile.
     • All login accounts from both profiles can still be used to sign in.
     • Merging profile data cannot be undone.
3. If the certification still does not appear
   • Follow the steps in Missing Exams or Certifications:
     • Verify that the credential requirements for PL-300 are met.
     • Confirm again that the correct Learn profile is being used.
   • If the PL-300 certification is still missing after checking accounts and/or merging profiles, contact Microsoft Credentials Support for further assistance with missing credentials.

For privacy and security, do not post personal email addresses or IDs publicly. Use the official Credentials Support channel when asked to share account-specific information.

References:

• Missing Exams or Certifications
• Managing your Microsoft Learn profile settings
• Frequently asked questions (profile)
• Credentials support
• How to Claim Your Digital Badge—and Why (updated)