![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 92%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Community Center | Not monitored
Tag not monitored by Microsoft.
The PL-300 certification and exam history are associated with the Microsoft Learn profile that was used when registering and taking the exam. Creating a new Learn profile by mistake can cause the certification to appear “missing” if signed into the wrong profile.
To resolve this, use profile merge rather than asking for a manual backend move:
- Confirm which account holds the certification
- Follow the guidance in Missing Exams or Certifications to ensure the correct login is used:
- Try signing into Microsoft Learn with any other login accounts that might have been used when registering for PL-300 (for example, a different personal Microsoft account or work/school account).
- After signing in, go to the Credentials area and check if PL-300 appears there.
- Follow the guidance in Missing Exams or Certifications to ensure the correct login is used:
- Merge the duplicate Learn profiles
- If the PL-300 certification is visible only when signed into the “wrong”/new profile, and there is also a primary profile, merge them:
- Sign in to the Learn profile that should become the primary profile.
- Select the profile icon (top-right) → Settings.
- Under Account Management, select Add login account.
- Sign in with the other login account that is associated with the duplicate Learn profile.
- If that login account is already associated with another Learn profile, this will trigger a profile merge.
- When profiles are merged:
- All learning progress, credentials, and transcripts from both profiles are combined into a single profile.
- All login accounts from both profiles can still be used to sign in.
- Merging profile data cannot be undone.
- If the PL-300 certification is visible only when signed into the “wrong”/new profile, and there is also a primary profile, merge them:
- If the certification still does not appear
- Follow the steps in Missing Exams or Certifications:
- Verify that the credential requirements for PL-300 are met.
- Confirm again that the correct Learn profile is being used.
- If the PL-300 certification is still missing after checking accounts and/or merging profiles, contact Microsoft Credentials Support for further assistance with missing credentials.
- Follow the steps in Missing Exams or Certifications:
For privacy and security, do not post personal email addresses or IDs publicly. Use the official Credentials Support channel when asked to share account-specific information.
References: