I was unable to attend my scheduled GH-100

Rescheduling or extending an expired/expiring voucher cannot be done directly through the exam portal. Because the issue involves a voucher validity date and technical problems on exam day, the next step is to work with the exam delivery/support channels so they can review the specific appointment and voucher details.

Use these actions:

1. Contact Pearson VUE support (exam delivery provider)
   • Go to Pearson VUE’s Microsoft page: https://home.pearsonvue.com/microsoft/contact
   • Provide:
     • Exam code: GH-100: GitHub Administration
     • Date/time of the original appointment
     • The error message about the voucher not being valid after 30 June 2026
     • Explain that technical issues prevented attendance and that rescheduling now fails due to voucher validity.
   • Pearson VUE can investigate what happened with the original session and advise on rescheduling options or next steps.
2. If the voucher came from a specific promotion or event, review its terms
   • Many Microsoft/GitHub promotional vouchers have strict windows where the exam must be scheduled and taken before a fixed date, and voucher expiration extensions are not permitted.
   • If the voucher is tied to a specific event (for example, Web Summit, Build, SXSW EDU, or similar programs), check the email or terms for that offer to confirm whether:
     • The voucher must be used (booked and taken) by a certain date.
     • Expiration extensions are explicitly disallowed.
3. If the voucher is from a Microsoft event/program and you still need help
   • If the voucher terms point to Microsoft Credentials support, use the indicated support channel (for example, Microsoft Credentials support help page) and include:
     • Your Microsoft Learn account email
     • Exam code (GH-100)
     • Voucher code (do not post it publicly; share only in the secure support form)
     • Description of the technical issue and the error when trying to reschedule.

Because voucher programs explicitly state that expiration extensions are generally not permitted and that missed or late reschedules may forfeit the voucher, only Pearson VUE and/or the program’s support team can confirm whether an exception is possible in this specific case.

References:

• Reschedule and cancellation policies
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• There was some network issue, the Proctor closed my exam - Microsoft Q&A
• Web Summit 2026 Microsoft Certification Exam Voucher Terms and Conditions
• Microsoft Build 2026 Certification Exam Voucher
• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
• An Important Update on Microsoft Training and Certification