Xbox app won't open

Question

Xbox app won't open

Giancarlo Carino 0

Hi, I've been having some issues with the xbox app as it won't open regardless of what I do. I searched online and did all kind of "Solution" avaible, but the app still won't open. I even followed another Q&A from someone here in the Microsoft site, but still does not work. I have Windows 10, so I could not follow some steps as it required Windows 11. If there is a solution please tell me.

MUSTAFA SALAH 1,870 Reputation points

2026-06-30T22:53:38.08+00:00
Can you please share what troubleshooting that you did?

Try download this C++ package https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

3 answers

Your answer

MUSTAFA SALAH 1,870 Reputation points

2026-06-30T22:53:38.08+00:00

Can you please share what troubleshooting that you did?

Try download this C++ package https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Answer 1

@Giancarlo Carino Thanks for the feedback.

Step Number #1:

"Repair or Reinstall Visual C++ Redistributables"

Link: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Delete All C++ Softwares (All of Them) from Control Panel /Settings-Apps.
Download the C++ (All Version from 2005 up to 2026) & (All Editions x64 & x32 bit)
Install All of Them --> Restart you Computer.

Step Number #2:

I need you to Open Terminal/CMD/PowerShell as (Administrator):
User's image

And Enter the below commands in order (N.B: Wait for each one to finish completely before entering the next command)

DISM.exe /Online /Cleanup-Image /RestoreHealth
sfc /scannow

--> Restart you Device again please!

IF DISM contain errors:

Then, Download the latest ISO Image file of Windows 10 and run the DISM with Source ISO you downloaded

Step Number #3

Open PowerShell as Admin and run the following in order:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers

Restart once more please!

Step Number #4

"Clean MS Store"

Open RUN window by pressing (Windows + R)
Type: wsreset.exe "Don't close any window and wait for a couple of minutes"
Open %localappdata%\Packages\
Delete any folder contains "Microsoft.XboxApp_" or "Microsoft.GamingServices_"

Step Number #5

"Clean Install Graphic Drivers"

You have 2 options here:

Update Graphic Card Drivers to the latest one available & Turn off (In-Game Overlay) feature from the driver settings.
Second Option is a little bit hard and the cleanest one: is to Clean Install the Driver
--> Delete the Old One using DDU "Display Driver Uninstaller"
--> Install fresh Driver in a clean way
"I recommend you to research very well before going into this step "

Last Step:

Download (Xbox) App again from Windows Store.

Same Issue?

Don't worry: you can move on on this section if you are still facing the same problem:

Create New User Profile in Windows Setting --> Other Users --> Add Account
OR do (in-Place Upgrade)
--> Download ISO of Win.10 https://www.microsoft.com/en-us/software-download/windows10
--> Mount it by double click on it
--> Run setup.exe and do the upgrade option "Note: you can reserve your apps/settings/data - you will note lose any data

That's All from my side.

Good Luck,

Mustafa.

Answer 2

Giancarlo Carino 0

I tried to use the Repair Tool, but it did not work for me.
As for the Logs and Windows version I made screeshot of them.

User's image

MUSTAFA SALAH 1,870 Reputation points

2026-07-03T11:10:50.3233333+00:00

Hello, Have you checked my last updated answer?

Based on your logs --> one important file .dll is failing and we need to fix it.
Carl-L 16,840 Reputation points Microsoft External Staff Moderator

2026-07-03T13:45:38.95+00:00

Hello Giancarlo Carino,Actually, I'm curious about this too. Please let me know if there are any updates following the instructions.

Answer 3

Carl-L 16,840 Microsoft External Staff Moderator

Hello Giancarlo Carino,

Welcome to Microsoft Q&A forum.

Before we proceed, may I know the steps that you've tried so far? That way I won't need to repeat the steps you already did.

Also, may I know if the issue shows any logs in the Event Viewer? If it did, please let me know.

I'm waiting for your reply.

Giancarlo Carino 0 Reputation points

2026-07-01T11:02:48.7733333+00:00

Hello, I followed mostly what was written on this Q&A post: https://learn.microsoft.com/en-us/answers/questions/5766413/xbox-app-will-not-launch

I also followed some videos I found, and most of them had the same procedure: go to options, find xbox app, terminate, and repair; otherwise uninstall the app and reinstalling it.

As for the Event Viewer and logs you mentioned, I am sorry but I do not have the understanding of the subject so I do not relly know how to respond. I opened the Even Viewer app but don't know where or how to look for what you asks.

If it can help when I try opening the app, while having Task Manager opened, the app pops up for a sec and then goes away.
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MUSTAFA SALAH 1,870 Reputation points

2026-07-01T15:17:08.7166667+00:00
Giancarlo Carino

Quick Question: Are you using (Windows 10 Home N) Edition or N Edition?
Ref. Media Pack

Xbox will have issues without "Media Pack Features"

Open PowerShell as Admin and enter the below commands:

get-appxpackage *gamingplatform* | remove-appxpackage -allusers

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Then, Install (Gaming Services + Xbox App) from Microsoft Store Again.

Have you tried (Gaming Services Repair Tool for PC)?

https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool

To Get Logs from Event Viewer:-

"Open the App and check the logs for the timestamp for more info"
~N.B: you can filter by (XboxPcApp.exe / Microsoft.XboxApp / GamingServices.exe / ..)
Actions --> Filter Current Log
Event level = Error

Best,

M.
Carl-L 16,840 Reputation points Microsoft External Staff Moderator

2026-07-02T13:09:25.5466667+00:00

Hello Giancarlo Carino,

Thanks for replying.

Can you please try to answer and follow the instruction of the other user first?

I'm waiting for your reply.