A user recorded and transcribed a Teams meeting but the recording and transcription are not available on their OneDrive. When selecting the Meeting Recap options, the recording will pop up but will not play.

Hi @O'Keeffe, David, 

Thank you for posting your question in the Microsoft Q&A forum.                  

For this situation, Microsoft’s support team will need to be engaged. A technical support engineer can conduct a remote session to investigate the situation, verify backend configurations, and run any required synchronization tools. Since this case will likely involve collecting and analyzing logs, it is recommended to raise a support ticket to ensure a smoother and more efficient resolution process. 

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

As community moderators, I don’t have access to internal service logs, backend diagnostics, or engineering dashboards due to privacy and security restrictions. Issues that may involve backend or service related problems can only be fully investigated and resolved by Microsoft’s product engineering teams.  

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.      

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