Startup verification failed

Question

Startup verification failed

Fitsomnia 0

Dear Microsoft for Startups Support Team,

I hope you are doing well.

I am reaching out on behalf of Fitsomnia Bangladesh to kindly request a manual review of our startup verification.

Fitsomnia is an early-stage health and wellness technology startup focused on improving public health through digital tools, preventive care, wellness education, and AI-powered wellness support. Our mission is to make health and fitness more accessible, especially in underserved communities.

We understand that our startup verification may not have been approved or may require additional review. However, we believe our current startup status, business model, and social impact mission should qualify us for further consideration under Microsoft’s startup support programs.

Fitsomnia is still operating with limited financial resources and no meaningful revenue at this stage. Microsoft’s support through Azure, Microsoft 365, AI resources, and startup benefits would be extremely valuable as we continue building our platform and scaling our impact.

We kindly request your team to manually review our application and let us know if any additional documents or clarifications are needed. We can provide company registration documents, founder information, product details, website/app links, pitch deck, screenshots, traction data, and any other materials required to verify our startup.

We would be very grateful if our case could be reconsidered by a verification specialist rather than only through the automated review process.

Thank you very much for your time, understanding, and support. We sincerely appreciate Microsoft’s commitment to helping startups grow and create meaningful impact.

Golla Venkata Pavani 6,190 Reputation points Microsoft External Staff Moderator

2026-07-02T20:03:32.1333333+00:00
Hi @Fitsomnia

Thank you for your email and for providing details about your startup. We appreciate your interest in Microsoft for Startups and the meaningful work you are doing in health and wellness technology.

Microsoft for Startups is designed to support early-stage startups building software, AI, or technology solutions. Your description of an AI-powered wellness platform focused on preventive care and accessibility aligns with the types of innovative companies we aim to help.

Regarding Your Verification Request:

We have noted your request for a manual review. Our verification process uses both automated checks and, when needed, manual review by our specialist team. Automated systems sometimes flag early-stage companies with limited public data or revenue.

To proceed with the manual review, please reply to this email and attach the following supporting documents:

Company registration/incorporation documents (e.g., Trade License, TIN certificate, or equivalent for Bangladesh)

Founder identification (e.g., NID or Passport)

Pitch deck or product overview (including screenshots or links to your website/app)

Any available evidence of operations or traction (even if early-stage)

D-U-N-S number (if available) or other business verification details

Once we receive these materials, we will escalate your case to the Startup Verification team for manual review. Per our standard process, reviews are typically completed within 3–5 business days, though complex cases may take slightly longer.
You can also submit a support ticket directly through the Microsoft for Startups Portal (look for the “?” icon > Submit a Support Ticket) if you already have portal access.

Kindly let us know if the above helps or you need further assistance on this issue.

Please "accept" if the information helped you. This will help us and others in the community as well.

2 answers

Your answer

Answer 1

Dear Microsoft for Startups Support Team,

I hope you are doing well.

I am reaching out on behalf of Fitsomnia Bangladesh regarding an access issue with the Microsoft for Startups / Azure Startup Credits portal.

When we originally applied for the startup credits, our application was connected through LinkedIn sign-in. However, when we now try to access the Azure Startup Credits / Microsoft for Startups portal, we are no longer able to sign in using LinkedIn. Because of this, we cannot access our startup account, view our benefit status, or create a support request directly through the portal.

This has created a major issue for us because we are currently trying to resolve billing and benefit-related questions, including Microsoft 365 and GitHub Enterprise Cloud charges that appear to be connected to our startup benefits. Since we cannot access the portal, we are unable to properly manage the account or raise the required support tickets from the correct place.

We kindly request your help with the following:

Manually review our Microsoft for Startups account and startup verification status.
Help us regain access to the Azure Startup Credits / Microsoft for Startups portal.
Confirm which login method or account is currently associated with our startup application.
Help us create or route a support request if we are unable to access the portal ourselves.
Review whether our benefits, including GitHub Enterprise Cloud and Microsoft 365, are still connected to our startup account or have converted into paid billing.

Fitsomnia Bangladesh is an early-stage health and wellness technology startup, and Microsoft’s startup support has been very important for our team. We would be grateful if this issue could be manually reviewed, as the portal access problem is preventing us from getting help through the normal support process.

We can provide company details, founder information, LinkedIn profile, tenant information, billing screenshots, GitHub organization details, and any other verification documents required.

Thank you for your time and support.

Answer 2

Startup eligibility decisions cannot be overridden by support, but Program Support can help clarify reapplication criteria and what to address before reapplying.

To request a review and get guidance on next steps:

Go to the Azure Portal: https://portal.azure.com/
Navigate to your Microsoft for Startups homepage.
In the Overview tab, locate the Your Microsoft Team box.
Select Get program support.
In your ticket, include:
- Your startup name (Fitsomnia Bangladesh) and application email.
- A brief summary of your business model and stage.
- Any documents you are prepared to share (registration, founder info, pitch deck, product links, etc.).
- A request for clarification on the verification/eligibility decision and reapplication criteria.

Program Support can:

Confirm the current status of the application.
Explain why verification failed or was not approved.
Advise what changes or documentation are needed before reapplying.

If the application was declined, reapplication is generally allowed after addressing the feedback and waiting the required period (for example, 14 days, where applicable). Use the guidance from Program Support to ensure the next submission aligns with the published eligibility requirements.

For general eligibility and application details, review the Microsoft for Startups application overview and FAQs to ensure Fitsomnia meets the program’s criteria before submitting again.

References: