Microsoft Sculpt Ergonomic Right Side of the Mouse Issue

The described behavior (right side button hard to press and not working) indicates a likely hardware fault with the Microsoft Sculpt Ergonomic Mouse.

Since the device is a Microsoft PC accessory and has a 3‑year warranty printed on the box, it is covered by the standard Microsoft accessory warranty if purchased in January 2026 and the warranty period has not expired.

To use the warranty and request a replacement:

1. Check warranty coverage
   • For Microsoft PC accessories like the Sculpt Ergonomic Mouse, verify coverage using your proof of purchase and the warranty terms described under Hardware warranty, services, and repair.
2. Request a warranty exchange
   • Go to the Surface and Microsoft Accessory Warranty Exchange Request page:
     https://account.microsoft.com/devices/forms/pc-accessory?refd=support.microsoft.com
   • Sign in with a Microsoft account.
   • Fill out the request form for your accessory (select the appropriate device, provide purchase details, and describe the issue).
3. Follow any additional instructions
   • After submitting the form, follow the instructions provided (for example, packing and shipping the mouse if a replacement is approved).

If the mouse is confirmed defective and still within the 3‑year warranty, a replacement can be issued through this process.

References:

• How to replace your Microsoft PC Accessory under warranty
• Troubleshoot problems with your Surface mouse or keyboard