Cannot sign in to Azure subscription

Igor Shishkin 20 Reputation points Microsoft Employee
2026-06-29T16:34:59.93+00:00

I can no longer access my personal Azure subscription with personal account. I was the only user and admin of the subscription. During the login process I'm asked to use Authenticator app or enter code but never received notifications. Please help connect with Microsoft Data Protection / Tenant Recovery.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Answer accepted by question author
JimmySalian-2011 45,976 Reputation points Volunteer Moderator
2026-06-30T09:31:16.96+00:00

Hi Igor,

Ideally you should have another account as a backup in case the primary account have issues, it is known as breakfix account. However in this instance if you are the only admin of the tenant the only way to recover is to call up global numbers and provide the ownership and identity proof of the tenant that you own it.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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