Microsoft Store Partner Center - Acquisition and analytics data missing (all values are 0 / No data available) Message:

Hello,

I am experiencing a problem with the analytics and acquisition statistics for two of my Microsoft Store applications:

• PDF Wombat - Offline PDF Tools
• iViewer PRO

For one of these applications, all historical analytics appear to have been cleared or disappeared.

Problem description

When I select any time range of 1 month or longer (for example: Last month, Last 3 months, Last 6 months), every analytics page shows only:

• 0 values
• No data available

This affects acquisitions, installs, revenue-related statistics, usage data, and other analytics.

If I select only the last 24–48 hours, I can see a small number of page views, although I am not convinced these numbers are correct either. All other metrics still remain 0.

Because of this issue I have no way to determine:

• whether my applications are generating revenue,
• how many users are installing them,
• acquisition statistics,
• historical analytics.

Additional issue

I also tried reporting this through Partner Center → "Got feedback?", but this feature is also broken.

When I click Submit, I receive the following error:

"Facing some issues, please try again."

As a result, I cannot report the issue through the official feedback channel.

(Attached screenshot showing the feedback error.)

Questions

• Has anyone experienced a similar issue with Microsoft Store analytics?
• Is this a known Partner Center problem?
• Is there any way to restore the missing analytics data?
• Is there another Microsoft support channel where this issue can be reported?

This problem is quite serious because I currently have no reliable information about my applications' performance or revenue.

Any help would be greatly appreciated.

Thank you!Hello,

I am experiencing a problem with the analytics and acquisition statistics for two of my Microsoft Store applications:

• PDF Wombat - Offline PDF Tools
• iViewer PRO

For one of these applications, all historical analytics appear to have been cleared or disappeared.

Problem description

When I select any time range of 1 month or longer (for example: Last month, Last 3 months, Last 6 months), every analytics page shows only:

• 0 values
• No data available

This affects acquisitions, installs, revenue-related statistics, usage data, and other analytics.

If I select only the last 24–48 hours, I can see a small number of page views, although I am not convinced these numbers are correct either. All other metrics still remain 0.

Because of this issue I have no way to determine:

• whether my applications are generating revenue,
• how many users are installing them,
• acquisition statistics,
• historical analytics.

Additional issue

I also tried reporting this through Partner Center → "Got feedback?", but this feature is also broken.

When I click Submit, I receive the following error:

"Facing some issues, please try again."

As a result, I cannot report the issue through the official feedback channel.

(Attached screenshot showing the feedback error.)

Questions

• Has anyone experienced a similar issue with Microsoft Store analytics?
• Is this a known Partner Center problem?
• Is there any way to restore the missing analytics data?
• Is there another Microsoft support channel where this issue can be reported?

This problem is quite serious because I currently have no reliable information about my applications' performance or revenue.

Any help would be greatly appreciated.

Thank you!