Problem with signing in to MS Teams on my Moto G35

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DKS 120

Due to previous work account still appearing in the above, unable to login using my personal account.

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Answer 1

Ruwim.B 6,900 Volunteer Moderator

Are you referring to the case reported here?

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What happens when you select your personal Hotmail address as the Login ID?

DKS 120 Reputation points

2026-06-29T08:20:15.3633333+00:00

Hi Ruwim, yes that is correct. I think the above is from my desktop, so that is all good now. But this on my mobile phone Moto G35. I have made some progress on the phone in that i've been able to log into Teams on my mobile device. Old work email address still comes up as an option, so just trying to fix that :)
Ruwim.B 6,900 Reputation points Volunteer Moderator

2026-06-29T09:07:57.32+00:00

If you can login to your personal account on your Moto phone now, then just ignore this work account option.

Note also that there was recently an issue with logging on mobile phones with personal accounts, but this issue should have been resolved by now. Actually, I have self been a victim of this incident, but everything is OK by now.
DKS 120 Reputation points

2026-06-29T12:41:03.4733333+00:00
DKS 120 Reputation points

2026-06-29T12:43:31.8566667+00:00

Hi again, I have made some progress. I was able to login using my personal email address. From memory, I did a 'force stop' then clear cache, data, etc. Maybe rebooted my phone. Anyway, that is good. The above work email still comes up if i go add another account, so somewhere it must by finding the old email address. But for the moment, I can ignore it of course :)
DKS 120 Reputation points

2026-06-29T12:45:21.9433333+00:00

ps, can probably mark this ticket as solved - will do that in the morning.