Hardware Dashboard Access Deactivated - Reactivation Request

Hardware Dashboard access depends on specific hardware program roles and correct account/tenant enrollment. When other Partner Center areas work but the Hardware dashboard shows “account deactivated,” the most likely causes are:

1. Hardware program access is not correctly assigned to the signed-in account or app.
2. Hardware-specific roles are missing for the user or Microsoft Entra ID application.
3. There is an enrollment or backend issue that requires Hardware Program support to fix.

Take these steps:

1. Confirm hardware program access and roles for the user
   • Sign in to Partner Center and open Settings (gear icon) → Account settings → My access.
   • Under Request access and help, verify that Hardware developer programs are listed and that the account has access. If not, contact the person in the Owner or Manager role in the organization to grant access to hardware developer programs.
2. Verify hardware roles on the Microsoft Entra ID application (if using the Hardware API)
   If access is via an app/service calling the Hardware dashboard API:
   • In Partner Center, select the Settings (gear icon) → Developer settings → Users.
   • On the Users page, select Microsoft Entra ID applications and choose the application used for hardware submissions.
   • Under Roles, select the Hardware tab and ensure the app has at least:
     • Driver Submitter
     • Shipping Label owner
     • Shipping Label promoter (if available) Missing hardware roles can prevent access to hardware dashboard capabilities even when the program shows as active.
3. Check that the correct credentials are used
   • Ensure sign-in is with the business/organizational account associated with the Hardware program enrollment, not a personal Microsoft account that looks similar.
   • If multiple accounts exist (for example, work and personal with the same alias), select the work/organization account when signing in.
4. If hardware dashboard still shows “account deactivated,” open a Hardware Program support case
   Because the Hardware program shows “Active In” but the Hardware dashboard is blocked, backend remediation is likely required. Use Hardware Program support: Preferred path (enrolled hardware account available):
   • Go to the Hardware Program support creation form in Microsoft Engage Center.
   • Sign in with the Partner Center account that is enrolled in the Hardware Program (the same tenant that shows “Active In”).
   • When creating the case, select:
     • Product: Windows Developer Center
     • Problem Type: Hardware Device Drivers
   • Include the correlation ID, time, company name, and account UPN in the case description so support can trace the “account deactivated” event.
   • Submit the case; a confirmation email with a support request number will be sent.
   If unable to sign in with the enrolled hardware account:
   • Go to Partner Center support.
   • Under Next Step, choose Provide issue details.
   • Describe that the Hardware program shows “Active In” but Hardware Dashboard reports “account deactivated,” and include the correlation ID and timestamp.
   • Submit the case to have enrollment and dashboard access reviewed and reactivated.

These steps allow identification of missing roles or access issues and route the case to the Hardware Program team, who can reactivate Hardware Dashboard access when the program is already marked active.

References:

• Hardware dashboard API
• Get support for the Hardware Program & Hardware Dev Center
• Manage hardware dashboard users
• Pages, capabilities, offers, or benefits aren't appearing in Partner Center