Brief halt to subscription service

Gordon Brathwaite 0 Reputation points
2026-06-28T23:54:49.96+00:00

Why was my account only allowed 5days service after I paid for a month service . I renewed my service on the 5th of June and was notified that the next renewal date was 10th June. Then my service was cut. Please explain.?

Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. Gordon Brathwaite 0 Reputation points
    2026-07-03T03:45:15.3333333+00:00

    I always get a confirmation email, which I did and the money was debited from my account

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  2. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-06-29T00:45:30.29+00:00

    Can you confirm where you bought or renewed it? Was it through the Microsoft website, Google Play Store on Android, or a third-party seller/reseller?

    Please double-checkt: https://account.microsoft.com/services

    Also check your Microsoft order history https://account.microsoft.com/services and see if the June 5 payment shows as completed, pending, failed, or refunded.

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