Recent update havoc

Question

Recent update havoc

Paula Baynum 20

Update disconnected all my devices that are connected to my printer and invalidated certificates

I can't print from my computer, I'm disconnected from my phone, TV, Streaming channels on my computer. What is going on? It changed all my google settings , made everything MS, changed my browser to Bing!

I have no computer know-how so I have no idea how to fix what MS has messed up. Fix it MS!

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Answer accepted by question author

Anonymous

Hi Paula Baynum,

I understand how frustrating this must be, especially when multiple devices and settings appear to have changed after an update.

To narrow this down further, could you clarify:

Is the printer connected by USB or Wi‑Fi?
What is the printer brand/model?
Did the browser change to Bing only, or were your Google account sign-in settings also changed?
Do your phone and TV still connect to your home Wi‑Fi network normally?

In the meantime, if the problem started immediately after a recent Windows update, please try the following:

1, Check whether your printer is still detected by Windows.

Open “Settings” > “Devices” > “Printers & scanners”.
Confirm that your printer is listed and does not show as Offline.
If it is listed, select it and try “Open queue” to see whether print jobs are stuck. Microsoft provides guidance here: Fix printer connection and printing problems in Windows

2, Run the Windows Update troubleshooter.

Open “Settings” > “Update & Security” > “Troubleshoot” > “Additional troubleshooters”.
Select “Windows Update” and choose “Run the troubleshooter”.
Restart the PC after it completes.

3, If the issue began immediately after a specific update, check whether uninstalling that update resolves the problem.

Open “Settings” > “Update & Security” > “Windows Update”.
Select “View update history” > “Uninstall updates”.
Review the most recently installed update. Microsoft documentation: How to uninstall a Windows Update

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Paula Baynum 20 Reputation points

2026-06-29T16:28:10.3933333+00:00

I had all my certificates nullified with the update. I wreaked havoc at a critical time for me. I used Google AI to walk me through the recovery process. AI got it done and my connectivity is restored. If MS would not have give me a huge computer runaround in a big circle trying to get help immediately, I wouldn't have been so frustrated. Why isn't there a tech support PHONE number for senior citizens wo technical backgrounds? Not everyone who uses MS is a computer geek! Someone at MS needs to address this problem!
Anonymous

2026-06-30T03:18:38.5633333+00:00

Hi Paula Baynum,

I understand how frustrating this experience was, especially when the issue occurred at a critical time and affected your ability to use your devices.

I'm glad to hear that you were ultimately able to restore connectivity and resolve the certificate-related issues. Thank you for taking the time to share your feedback.

Regarding phone support, Microsoft does offer support options, but I understand your concern that finding and accessing assistance quickly can be challenging for users who are not technically experienced.

Thank you for sharing the outcome of your case, and I'm pleased to hear your devices are working again.
Paula Baynum 20 Reputation points

2026-06-30T19:48:15.5+00:00

What is the oh #? I can't asking for it and the autobot kept bringing me to the same screen wo giving me a ph # or access to one! So tell me what it is for thw next update pls. TY
Anonymous

2026-07-01T03:23:47.2366667+00:00
Hi Paula Baynum,

I understand your frustration. I'm sorry to hear how difficult it was to find assistance while dealing with an issue that disrupted your devices and connectivity.

Unfortunately, there is no single universal Microsoft support phone number that works for every product and region. Microsoft's support contact options are provided through the official support site and can vary depending on your country and the product involved.

For future issues, you can start at the official Microsoft Contact Support page:

Visit  Contact Us - Microsoft Support

Select the product or service you're having issue with.

Click  Get Home Support

Type a brief description of your issue in the search box.

Click Get Help  and select  Contact Support  below.

Go to the Products and services tab, and choose the appropriate product.

On the Category tab, choose the appropriate category or an alternative option.

Go to  Confirm.

Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Thanks for your patience and understanding.

1 additional answer

Your answer

Paula Baynum 20 Reputation points

2026-06-29T16:28:10.3933333+00:00

I had all my certificates nullified with the update. I wreaked havoc at a critical time for me. I used Google AI to walk me through the recovery process. AI got it done and my connectivity is restored. If MS would not have give me a huge computer runaround in a big circle trying to get help immediately, I wouldn't have been so frustrated. Why isn't there a tech support PHONE number for senior citizens wo technical backgrounds? Not everyone who uses MS is a computer geek! Someone at MS needs to address this problem!
Anonymous

2026-06-30T03:18:38.5633333+00:00

Hi Paula Baynum,

I understand how frustrating this experience was, especially when the issue occurred at a critical time and affected your ability to use your devices.

I'm glad to hear that you were ultimately able to restore connectivity and resolve the certificate-related issues. Thank you for taking the time to share your feedback.

Regarding phone support, Microsoft does offer support options, but I understand your concern that finding and accessing assistance quickly can be challenging for users who are not technically experienced.

Thank you for sharing the outcome of your case, and I'm pleased to hear your devices are working again.
Paula Baynum 20 Reputation points

2026-06-30T19:48:15.5+00:00

What is the oh #? I can't asking for it and the autobot kept bringing me to the same screen wo giving me a ph # or access to one! So tell me what it is for thw next update pls. TY
Anonymous

2026-07-01T03:23:47.2366667+00:00

Hi Paula Baynum,

I understand your frustration. I'm sorry to hear how difficult it was to find assistance while dealing with an issue that disrupted your devices and connectivity.

Unfortunately, there is no single universal Microsoft support phone number that works for every product and region. Microsoft's support contact options are provided through the official support site and can vary depending on your country and the product involved.

For future issues, you can start at the official Microsoft Contact Support page:

Visit  Contact Us - Microsoft Support

Select the product or service you're having issue with.

Click  Get Home Support

Type a brief description of your issue in the search box.

Click Get Help  and select  Contact Support  below.

Go to the Products and services tab, and choose the appropriate product.

On the Category tab, choose the appropriate category or an alternative option.

Go to  Confirm.

Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Thanks for your patience and understanding.

Answer 1

Paula Baynum 20

I had all my certificates nullified with the update. It wreaked havoc at a critical time for me. I used Google AI to walk me through the recovery process. AI got it done & my connectivity is restored. If MS would not have given me a huge computer runaround in a big circle trying to get help immediately, I wouldn't have been so frustrated. Why isn't there a tech support PHONE number for senior citizens wo technical backgrounds? Not everyone who uses MS is a computer geek! And immediate access to help is needed. Someone at MS needs to address this problem!

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