upgrade to a pro plan

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upgrade to a pro plan

braulio cuevas 20

Hello,

I own a small business and am trying to separate my personal Microsoft accounts from my business accounts.

My Microsoft 365 Business email is hosted through GoDaddy. I recently upgraded one of my computers to Windows 11 Pro because I wanted to use my Microsoft 365 business account as my primary Windows sign-in.

My business email is ******@bcgunsmith.com. The account works correctly, and I can connect it under Settings > Accounts > Access work or school. I can also sign into Microsoft 365 in a web browser without any issues.

However, when I go to Settings > Accounts > Your info > Sign in with a Microsoft account instead, Windows will not accept my business account. It says the Microsoft account does not exist, or it tells me that work or school accounts cannot be used there.

At the moment, I have to keep the PC signed in with a local account and connect the business account separately under Access work or school.

My questions are:

Is this normal behavior for Microsoft 365 Business accounts hosted through GoDaddy?

Can a GoDaddy Microsoft 365 Business account be used as the primary Windows sign-in account?

If so, what configuration changes are required?

If not, what is the recommended way to separate my personal Microsoft accounts from my business accounts across several Windows 11 Pro computers?

Thank you for your assistance.

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Answer accepted by question author

Chen Tran 13,030 Independent Advisor

Hello Braulio,

Thank you for posting question on Microsoft Windows Forum!

Based on the issue description. Well! Since Windows makes a clear distinction between personal Microsoft accounts (MSA) and work/school (Azure AD) accounts. The option “Sign in with a Microsoft account instead” on Windows 11 will only accept personal Microsoft accounts, not work/school accounts. In other words, it is expected behavior that trying to convert a local account to use a work (GoDaddy/M365) account there will fail. In addition to that, Microsoft 365 accounts purchased through GoDaddy use a special federated Azure AD setup. GoDaddy “federates” your domain and tenant through GoDaddy’s own identity service. That means user sign-ins are routed to GoDaddy’s portal (like sso.godaddy.com) rather than directly to Azure AD.

Hence, it is normal that your GoDaddy-hosted business email (an Azure AD/federated account) cannot be used directly as the Windows sign-in account via the regular MS account conversion. Windows will report that the account “does not exist” or that a work/school account can’t be used there.

If your GoDaddy tenant has been upgraded to full Microsoft 365 Business Standard/Business Premium (not the “from GoDaddy” variant), you can join the PC to Azure AD by going to Settings > Accounts > Access work or school > Connect > Join this device to Azure Active Directory. This makes your business account the primary sign-in. Otherwise, continue signing in to Windows with a personal/local account, and use the business account only for work applications. For example, sign into Windows with a local or personal Microsoft account, and then add your GoDaddy work account under Settings → Accounts → Access work or school to access email, Teams, OneDrive.

You can consult the following links for further reference.

Hope the above information is helpful!

Chen Tran 13,030 Reputation points Independent Advisor

2026-06-29T08:41:39.4+00:00

Hi Braulio,

Hope you are doing well!

May I know the latest status of your query?

Hope the provided information is helpful! If it is. It is appreciated to consider clicking "Accept Answer".

1 additional answer

Your answer

Chen Tran 13,030 Reputation points Independent Advisor

2026-06-29T08:41:39.4+00:00

Hi Braulio,

Hope you are doing well!

May I know the latest status of your query?

Hope the provided information is helpful! If it is. It is appreciated to consider clicking "Accept Answer".

Answer 1

braulio cuevas 20

When I attempt to make an account with Microsoft, an error occurs: " Account not available. How can I switch over to the account?

braulio cuevas 20 Reputation points

2026-06-29T11:59:11.94+00:00

Hello,

Thank you for your response.

I understand the difference between a personal Microsoft account and a work/school Microsoft 365 account.

However, my issue is slightly different.

When I try to switch this Windows Pro PC to my business account, I receive the error:

"Account not available."

I am trying to determine why this account is unavailable.

My Microsoft 365 subscription has been upgraded, and I want this computer to use my business account as the primary work account instead of my personal Microsoft account.

Could you please help me determine:

Is my Microsoft 365 account still a GoDaddy-federated tenant, or has it been upgraded to a standard Microsoft 365 tenant?

Is my business account eligible to join Windows using Microsoft Entra ID (Azure AD)?

If not, what steps are required to make it eligible?

Is the "Account not available" error caused by the account configuration, licensing, or federation with GoDaddy?

My goal is to use my business account on this Windows Pro PC without creating a new Windows profile or losing my existing files and settings.

Thank you for your assistance.
Chen Tran 13,030 Reputation points Independent Advisor

2026-06-29T16:00:02.3266667+00:00

Hi Braulio,

Thank you for the extra information!

Based on the latest provided information. Well! The "Account not available" error is highly likely caused by the GoDaddy federation. Even if you upgraded your Microsoft 365 license, GoDaddy maintains control over the authentication process by default, which breaks the Windows device join flow. Since upgrading a license through GoDaddy does not change the tenant's authentication architecture. To verify your status. You can open an Incognito/Private browsing window and go to portal.office.com. Enter your business email. If the page redirects you to a GoDaddy-branded login screen (like sso.godaddy.com), your domain is still federated.

When Windows attempts to join a device to Entra ID, it requires a direct authentication handshake with Microsoft servers. GoDaddy's Single Sign-On (SSO) intercepts this request, causing Windows to fail and report the account as unavailable. At this point, the suggestion here is to contact GoDaddy support for the query of defederating your tenant from GoDaddy to see whether it might work with this option. Based on the best available information. Defederation can sever the GoDaddy SSO redirect and converts your domain's authentication from "Federated" to "Managed". This grants you direct control over the tenant via standard Microsoft admin portals and might resolve the device join error. For more information https://learn.microsoft.com/en-us/answers/questions/5862440/federated-godaddy-tenant-blocking-microsoft-graph

Hope the provided information is helpful!
braulio cuevas 20 Reputation points

2026-06-29T17:54:58.7566667+00:00

Accepted