New Mac wants 365

Lucinda Lundy 20 Reputation points
2026-06-28T13:57:25.92+00:00

The pop up says to update to Microsoft 365 so the app will work because the 2019 version is not supported but I already have 365. What can I do to continue using the app?

Microsoft 365 and Office | Word | For home | MacOS
Answer accepted by question author
Stefan Blom 353K Reputation points MVP Volunteer Moderator
2026-06-28T15:09:08.38+00:00

Thanks for the screen shot. It says that your installation isn't activated. In your Microsoft account, which product name is indicated there? Maybe your computer is trying to activate the wrong version.

On the Word menu, click Sign Out. Restart your computer and then restart Word. Does that let you choose the correct sign-in?

If not, you may have to remove the license files from your Mac and start over. See https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac .

Was this answer helpful?

1 person found this answer helpful.

1 additional answer

Sort by: Newest
Most helpful Newest Oldest
  1. GsN5034 - IA 77,365 Reputation points Independent Advisor
    2026-06-28T15:17:11.7766667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Could you please use the Microsoft License Removal Tool here to completely remove the previous traces of Office licenses installed on your device and then reactivate them?

    You can download the license removal tool from the Official Microsoft website here.

    How to remove Office license files on a Mac

    Let me know if you still need more help.,

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.