I am unable to open any notes in one note

Question

I am unable to open any notes in one note

Manu Rajan 0

I am unable to open any notes or create new notes in OneNote in my iPad while I can see that in online version

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2 answers

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Answer 1

John Jefferson Doyon 86,980 Independent Advisor

Hi, I'm John! I will help you with this.

Since you can see the notes online, the notes are likely still safe in OneDrive/OneNote online. This may be an app sync or sign-in issue on the iPad.

Are you getting any error message when opening a note?
Does this happen with all notebooks or only one notebook?
Are you using a personal Microsoft account, such as Outlook.com/Hotmail, or a work/school account?

Manu Rajan 0 Reputation points

2026-06-28T11:39:15.0466667+00:00

Yes I am getting an error msz . The location may not exist or you may not have permission to access or the location may not be available at this time or may not have permission to save file to it...

Evening I m not able to create new notebook

Answer 2

Thank you for letting me know.

That error usually points to a sync location problem, account permission issue, or OneDrive storage/account issue.

Since you can see the notes online, please do not delete anything yet.

In the meantime, if you haven’t already, please check these first:

Open OneNote online and confirm you can open the notebook there.
Try creating a new notebook from OneNote online.
Check your OneDrive storage here: https://onedrive.live.com/?v=managestorage
On the iPad, make sure OneNote is signed in with the same Microsoft account used online.
Update OneNote from the App Store, then restart the iPad.
If the notes are safe online, sign out of OneNote on the iPad, then sign back in.

If the issue only happens on the iPad, it is most likely the OneNote app cache or sign-in token. Reinstalling OneNote can help, but only after confirming the notebooks are accessible online.