I am unable to open any notes in one note

Manu Rajan 0 Reputation points
2026-06-28T10:33:53.32+00:00

I am unable to open any notes or create new notes in OneNote in my iPad while I can see that in online version

Microsoft 365 and Office | OneNote | For home | iOS
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-06-28T12:02:52.7333333+00:00

    Thank you for letting me know.

    That error usually points to a sync location problem, account permission issue, or OneDrive storage/account issue.

    Since you can see the notes online, please do not delete anything yet.

    In the meantime, if you haven’t already, please check these first:

    • Open OneNote online and confirm you can open the notebook there.
    • Try creating a new notebook from OneNote online.
    • Check your OneDrive storage here: https://onedrive.live.com/?v=managestorage
    • On the iPad, make sure OneNote is signed in with the same Microsoft account used online.
    • Update OneNote from the App Store, then restart the iPad.
    • If the notes are safe online, sign out of OneNote on the iPad, then sign back in.

    If the issue only happens on the iPad, it is most likely the OneNote app cache or sign-in token. Reinstalling OneNote can help, but only after confirming the notebooks are accessible online.

    Was this answer helpful?

    0 comments
  2. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-06-28T11:19:02.6333333+00:00

    Hi, I'm John! I will help you with this.

    Since you can see the notes online, the notes are likely still safe in OneDrive/OneNote online. This may be an app sync or sign-in issue on the iPad.

    1. Are you getting any error message when opening a note?
    2. Does this happen with all notebooks or only one notebook?
    3. Are you using a personal Microsoft account, such as Outlook.com/Hotmail, or a work/school account?

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.