Unable to Schedule AI-900 Exam – ERROR_VUE_WIDE_BLOCK / Unexpected Error

Swami Sharad Saindane 20 Reputation points
2026-06-28T04:50:13.56+00:00

Hi Team,

I have been trying to schedule my Microsoft Azure AI Fundamentals (AI-900) exam for the last 3 days. However, after selecting "Schedule with Pearson VUE" and submitting my address details, I am redirected to an "Unexpected error" page (ERROR_VUE_WIDE_BLOCK).

I have already tried the following troubleshooting steps:

  • Cleared browser cache and cookies
  • Used Incognito/InPrivate mode
  • Tried multiple browsers
  • Retried several times over the last 3 days

Unfortunately, the issue still persists.

I have already raised a support ticket with Microsoft and also attempted to contact Pearson VUE through Live Chat, but I have not received any resolution yet.

This is urgent because I need to schedule and complete the AI-900 exam before 30 June 2026.

Has anyone experienced the same issue or found a solution? Any guidance from Microsoft or Pearson VUE would be greatly appreciated.

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Answer accepted by question author
Julian Sharp 43,861 Reputation points
2026-06-28T08:30:19.4733333+00:00

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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