Gmail and 365

Question

Gmail and 365

Hugh Blaza 20

Why can't I send and receive gmails in Outlook 365? I can in the Outlook app but not in 365. This seems too restrictive and is frustrating.

Hugh Blaza 20 Reputation points

2026-06-29T20:30:21.5266667+00:00

Thanks; but I had eventuallly got there after spending probably 5 - 6 hours over 3 days with various members of MS support and CoPilot (!), culmimating in a supervisor telling me that MS had stopped supporting Gmail in 365 several months ago. How come nobody until then (INCLUDING CoPilot!!!!) actually knew this?! And in any case why? I used to be able use it fine but when MS increased the sub for 365 by 50% last November, it stopped. Very dissatisfied and I have lost hours of my life I will not get back.
Alice-N 13,385 Reputation points Microsoft External Staff Moderator

2026-07-02T01:04:22.2033333+00:00

Hi Hugh Blaza, I’m sorry for the frustrating experience and the conflicting information you received. To clarify, this limitation applies to Gmail used as a connected account in Outlook.com / Microsoft 365 on the web, not Gmail in Outlook overall.

Third-party connected accounts such as Gmail can no longer be added or synced in Outlook.com, but Gmail can still be used through Outlook for Mac, Outlook mobile, or by forwarding Gmail mail to another mailbox: Connected email accounts like Gmail and Yahoo not working in Outlook.com. For your Mac, the supported route is to add Gmail directly in Outlook for Mac: Add a Gmail account to Outlook for Mac.

I hope this helps. Thank you for your understanding and time. Have a nice day!
Hugh Blaza 20 Reputation points

2026-07-02T14:09:20.4566667+00:00

Yes, I understand that but can you explain why MS has decided to do this? And maybe your support staff (and CoPilot!) should be told also, to save other people’s time.
Alice-N 13,385 Reputation points Microsoft External Staff Moderator

2026-07-03T03:31:12.47+00:00

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

Hi Hugh Blaza, I’m really sorry for the time and frustration this has caused. I understand how disappointing it is to spend hours with support and receive unclear or conflicting information. I agree that this change should be communicated more clearly across support channels to help avoid the kind of experience you had. Thank you for your understanding and time. Have a nice day!

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Hugh Blaza 20 Reputation points

2026-06-29T20:30:21.5266667+00:00

Thanks; but I had eventuallly got there after spending probably 5 - 6 hours over 3 days with various members of MS support and CoPilot (!), culmimating in a supervisor telling me that MS had stopped supporting Gmail in 365 several months ago. How come nobody until then (INCLUDING CoPilot!!!!) actually knew this?! And in any case why? I used to be able use it fine but when MS increased the sub for 365 by 50% last November, it stopped. Very dissatisfied and I have lost hours of my life I will not get back.
Alice-N 13,385 Reputation points Microsoft External Staff Moderator

2026-07-02T01:04:22.2033333+00:00

Hi Hugh Blaza, I’m sorry for the frustrating experience and the conflicting information you received. To clarify, this limitation applies to Gmail used as a connected account in Outlook.com / Microsoft 365 on the web, not Gmail in Outlook overall.

Third-party connected accounts such as Gmail can no longer be added or synced in Outlook.com, but Gmail can still be used through Outlook for Mac, Outlook mobile, or by forwarding Gmail mail to another mailbox: Connected email accounts like Gmail and Yahoo not working in Outlook.com. For your Mac, the supported route is to add Gmail directly in Outlook for Mac: Add a Gmail account to Outlook for Mac.

I hope this helps. Thank you for your understanding and time. Have a nice day!
Hugh Blaza 20 Reputation points

2026-07-02T14:09:20.4566667+00:00

Yes, I understand that but can you explain why MS has decided to do this? And maybe your support staff (and CoPilot!) should be told also, to save other people’s time.
Alice-N 13,385 Reputation points Microsoft External Staff Moderator

2026-07-03T03:31:12.47+00:00

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

Hi Hugh Blaza, I’m really sorry for the time and frustration this has caused. I understand how disappointing it is to spend hours with support and receive unclear or conflicting information. I agree that this change should be communicated more clearly across support channels to help avoid the kind of experience you had. Thank you for your understanding and time. Have a nice day!

Answer 1

Hi Hugh Blaza

I understand that you can use Gmail in the Outlook app, but you cannot send or receive Gmail through 365. When you say “365,” do you mean Outlook on the web in a browser, or the Microsoft 365 Outlook app installed on your Mac? If by “365” you mean Outlook on the web, Outlook.com, or the Microsoft 365 web portal, please note that Microsoft no longer supports adding or syncing new third-party connected accounts, such as Gmail, directly inside Outlook.com. You can see the supported article here: Connected email accounts like Gmail and Yahoo not working in Outlook.com | Microsoft Support. You can still use Gmail through supported options such as Outlook for Mac, Outlook mobile, or Gmail forwarding to another mailbox.

Meanwhile, try the steps below:

1) Use Outlook for Mac for Gmail

Open Outlook for Mac and go to: Outlook > Settings > Accounts > Add Account

Then:

Enter your Gmail address.
Follow the Google sign-in prompts.
Select Allow when asked.
Finish adding the account.

See: Add a Gmail account to Outlook for Mac | Microsoft Support

2) Check that Gmail IMAP is enabled

In a browser, go to Gmail, then open: Settings > See all settings > Forwarding and POP/IMAP

Under IMAP access:

Select Enable IMAP.
Select Save Changes.

3) Make sure Gmail folders are available to Outlook

In Gmail, go to: Settings > See all settings > Labels. Make sure Show in IMAP is selected for important folders, such as:

Inbox
Sent Mail
Trash
All Mail

4) Refresh sync in Outlook for Mac

After enabling IMAP and checking the Gmail folder settings, return to Outlook for Mac and select Sync on the ribbon. After changing Gmail IMAP or folder settings, syncing may take some time to refresh.

5) Remove and add the Gmail account again if it still does not work

If Gmail still does not send or receive in Outlook for Mac, remove the Gmail account and add it again. Go to: Outlook > Settings > Accounts

Then:

Select the Gmail account.
Remove the account.
Add it again using the Google sign-in prompt.
Select Allow when Outlook asks for access.

6) If you are trying to use Gmail from Outlook.com or Outlook on the web

If the issue is specifically with Outlook.com or Outlook on the web, use one of these supported alternatives instead:

Use Gmail in Outlook for Mac.
Use Gmail in Outlook mobile.
Set up Gmail forwarding to another mailbox.

Third-party accounts such as Gmail can no longer be newly connected or synced directly in Outlook.com.

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!

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