Credly - Expert AI badge

Reshma Chaudhari 0 Reputation points
2026-06-27T13:02:55.4933333+00:00

Dear Sir / Ma'am,

I have completed the Microsoft Elevate program and achieved the Expert level. However, I have not received any email from Credly, and the badge is not showing in my account. My modules are all marked as completed. Could you please help check my badge status?

Additionally, I received the MIEE 2025-26 badge from Credly, but it is not reflecting in my Microsoft Learn achievements.

Thank you,

Regards,

Reshma

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  1. AI answer

    2026-06-27T13:03:20.6633333+00:00

    For the Elevate Expert AI badge and Credly emails:

    • Microsoft certifications and most current credentials are now managed directly in Microsoft Learn, not via Credly. Credly is no longer used for new Microsoft certification badges.
    • If a Credly badge email was expected but never arrived, or a badge is missing, the supported path is to contact Microsoft Credentials Support so they can check the account and badge status and reissue if applicable. Use the Microsoft Credentials Support portal at https://aka.ms/credentialssupport (as described in the referenced Q&A) and open a support ticket under Microsoft Credentials.

    For the MIEE 2025–26 Credly badge not appearing in Microsoft Learn achievements:

    • Credly-issued badges (such as some educator or program badges) do not automatically appear as Microsoft Learn achievements. As noted in the referenced Q&A, Credly badges and Microsoft Learn achievements are separate systems.
    • Microsoft Learn achievements and credentials are only those earned through Microsoft Learn modules, assessments, and certifications. External Credly badges are not synced into the Learn achievements list.

    To review and share Microsoft Learn achievements and credentials:

    1. Go to the Learn profile: https://learn.microsoft.com/en-us/users/me/
    2. Use:
      • Achievements for completed modules and learning paths.
      • Credentials → Certifications / Applied Skills for Microsoft-issued credentials.
    3. Use the Transcript section to view and share the full training and credential history.

    If the Elevate Expert AI recognition is supposed to be a Microsoft credential (certificate or Applied Skill) and it is not visible in the Learn profile or transcript, open a case with Microsoft Credentials Support so they can verify the program mapping to the account and correct any issues.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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