One of my specific chats isn't loading in any browser or the app itself

Cesar Maia 0 Reputation points
2026-06-27T02:20:31.26+00:00

I'm having a very strange issue with Copilot and I'm getting a bit desperate because it's affecting my work.

One of the chats I use the most simply won't open anymore. It starts loading, but after a few seconds I get an error message saying the conversation can't be loaded.

What's strange is that all my other chats open normally — only this specific chat is affected.

I've already tried:

  • Chrome
  • Microsoft Edge
  • The Copilot desktop app

The problem happens everywhere.

I've also:

  • Restarted my PC
  • Cleared browser cookies and cache
  • Signed out and back in

Nothing has worked so far.

Has anyone experienced something similar or knows of a way to recover access to a specific chat that won't load?

Any help would be greatly appreciated.I'm having a very strange issue with Copilot and I'm getting a bit desperate because it's affecting my work.

One of the chats I use the most simply won't open anymore. It starts loading, but after a few seconds I get an error message saying the conversation can't be loaded.

What's strange is that all my other chats open normally — only this specific chat is affected.

I've already tried:

  • Chrome
  • Microsoft Edge
  • The Copilot desktop app

The problem happens everywhere.

I've also:

  • Restarted my PC
  • Cleared browser cookies and cache
  • Signed out and back in

Nothing has worked so far.

Has anyone experienced something similar or knows of a way to recover access to a specific chat that won't load?

Any help would be greatly appreciated.

Microsoft Copilot | Microsoft 365 Copilot | Development
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