authenticator

mykell hurt 20 Reputation points
2026-06-25T20:08:20.01+00:00

i need help getting into my account i have the email and password correct but it wont let me into my email

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
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John Jefferson Doyon 88,510 Reputation points Independent Advisor
2026-06-25T20:47:06.68+00:00

Hi, I'm John!

To help narrow down the issue:

  1. What exactly isn’t working with Microsoft Authenticator? For example, is it not showing a code, or not approving the sign-in?
  2. Did you recently change phones, and was the app previously set up on an old device?
  3. Are you signing in with a personal Microsoft account, or a work or school account?

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  1. mykell hurt 20 Reputation points
    2026-06-25T20:49:29.16+00:00

    yes i recently changed phones and now i cant get into anything

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  2. mykell hurt 20 Reputation points
    2026-06-25T20:54:37.19+00:00

    i don’t remember if i did, but i was on ios

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  3. John Jefferson Doyon 88,510 Reputation points Independent Advisor
    2026-06-25T21:15:32.2533333+00:00

    (If personal Microsoft account)

    In the meantime, you can try the recovery process using this Microsoft support article:

    "Restore account credentials from Microsoft Authenticator" https://support.microsoft.com/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43

    Here’s a quick summary of what’s in there:

    • On your mobile device, open the Authenticator app.
    • Select "Begin recovery"
    • Sign in using the personal Microsoft account you originally used to set up the backup.
    • The app should then restore your account credentials automatically.

    Let me know if you see the restore option.

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