Cannot see upcoming exam under credentials even after merging

Use the following checks and actions to troubleshoot a missing upcoming exam after merging profiles:

1. Confirm the correct Learn profile
   • Sign in to Microsoft Learn and open the Credentials page: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab (as referenced in similar issues).
   • Ensure the profile shown is the one used to schedule the exam. If multiple login accounts exist (work/school and personal), sign out and try each account until the correct profile is found.
2. Verify the exam is actually scheduled
   • On the Certifications / Credentials area of the Learn profile, look for Upcoming exam appointments at the top of the page.
   • If no appointment appears, the booking may not have completed successfully. In that case, re-check the scheduling confirmation from the exam delivery provider (Pearson VUE or Certiport) and reschedule if needed.
3. If exams are on different profiles
   • If previous exams or appointments are split across different Learn profiles, ensure the profiles have been linked and merged as described in the Learn profile management guidance (used in similar cases where certificates or exams were split across accounts).
4. If the exam still does not appear
   • For issues with exam appointments or scheduling (including missing upcoming exams that should be visible), contact the appropriate exam delivery partner support:
     • Pearson VUE Support: use the contact options under Exam appointment and scheduling issues.
     • Certiport Support: use the Certiport support contact.
   • If the delivery partner confirms the appointment is correct but it still does not show in the Learn profile, open a case with Microsoft Credentials Support so a moderator can investigate the Learn profile and exam linkage.

References:

• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A
• Credentials support
• Missing Exams or Certifications
• About online exams with Pearson VUE