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Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
To file a ticket about issues loading or getting Microsoft for Startups credits, use the Microsoft for Startups portal or Azure portal support entry points:
- Sign in to the Microsoft for Startups Portal: https://portal.startups.microsoft.com/login.
- Select the ? icon in the top-right corner.
- Choose Submit a Support Ticket.
- In the ticket, describe that the Azure credits blade shows “Failed to load credits data” and that you need help from the Microsoft for Startups team to validate/activate credits.
If already approved and working directly in Azure:
- Sign in to the Azure Portal: https://portal.azure.com.
- Use Help + support to submit a support request about program benefits/credits, or follow the startup-specific help link: https://aka.ms/startuphelp-mfs-portal.
- In the request, select the appropriate subscription and clearly state that this is a Microsoft for Startups credit-loading issue so it can be routed to the startup/program team.
These paths route the case to the Microsoft for Startups/program support team that can investigate why credits are not loading and fix the account configuration.
References: