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Results and certifications can take up to 24–48 hours to appear on the Microsoft Learn profile and Certification Dashboard, especially around weekends or busy periods.
Take these steps in order:
- Wait up to 48 hours after the exam
It can take up to 24–48 hours for the exam result and related certification to appear under your Learn profile. - Check the correct place for your certification
Sign in with the same account used to register for and take the exam, then go to:
Profile→Credentials→Certificationsor directly:
https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab - Confirm that AZ‑900 actually issues a certification
AZ‑900 is a Fundamentals exam that does issue the Microsoft Certified: Azure Fundamentals certification when passed, so a certification entry should appear once processing is complete. - If the certification is still missing after 48 hours
There may be an account/profile issue (for example, multiple Microsoft accounts or a profile mismatch). Use the official guidance for missing certifications:- Review: https://learn.microsoft.com/credentials/certifications/missing-certifications
- If still unresolved, open a support request with Microsoft Credentials Support as described in the Q&A guidance. They can check and fix profile or merge issues that are not visible in the dashboard.
- If the exam shows as passed but no certificate download option
Certificates are no longer downloaded directly; instead, open the certification and use the Print option, then save as PDF, as described in the Q&A article. Note that not every exam grants a certification, but AZ‑900 does.
If, after following the missing-certifications guidance and contacting Credentials Support, the certification still does not appear, only the Microsoft Credentials Support team can correct the underlying account or data issue.
References:
- I attempted AZ 900 exam on 9th April and had scored 900 marks, yet I'm unable to find my certificate. - Microsoft Q&A
- Have not received my certificate after successful completion of my exam - Microsoft Q&A
- Im unable to see the option to download my certificate from my profile but i could see that im passed the exam but unable to see the option to download the certificate. - Microsoft Q&A
- How to download az certificate - Microsoft Q&A
- Certification process overview
- Study guide for Exam AZ-900: Microsoft Azure Fundamentals