Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
issue with Azure login on my personal microsoft account
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Luuk van Bilsen
0
Reputation points
I'm completely locked out of Azure with my personal Microsoft account. Every sign-in attempt, on both portal.azure.com and entra.microsoft.com, immediately redirects to the "Sign-in failed" page with AADSTS5000225 ("This tenant has been blocked due to inactivity"). The dropdown only offers the blocked directory, so I can't reach any dashboard, switch directories, or create a new tenant.
Error details from the page:
- Tenant: Default Directory, ID
- Error code: AADSTS5000225
- Trace ID: 797db3fc-449f-42f8-8646-0da347072000
- Correlation ID: 019ef3e6-3a1d-77e8-a9e6-a8072360b1df
- Timestamp: 2026-06-23 09:53:40Z
I've already tried all of these and they all give the same error: incognito/private window, cleared cookies, a different browser, signing in with the tenant ID appended to the URL, and going in through entra.microsoft.com instead of portal.azure.com.
To be clear about what I need: I don't need anything that's in this tenant. I don't care about its data and I'm fine for it to be removed. I just want to be able to use Azure again on this same account, whether that's by clearing the block, removing the association between my account and this directory, or anything else that gets me to a usable state. I'm the admin on the account and can provide identity-verification details by private message whenever an engineer can pick this up. Thanks.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator2026-06-23T11:29:21.26+00:00 Hello Luuk van Bilsen,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
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