Outlook 365 for MAC in legacy mode does not contain e-mail thread when reply

Question

Outlook 365 for MAC in legacy mode does not contain e-mail thread when reply

Wason HUTAPRAPIN 20

after last update, now my Outlook 365 for MAC in legacy mode,
does not contain e-mail thread when reply.

It shows only senders, receipients, date & time when reply.

It does appear in new look, problem only in legacy mode.

Wason HUTAPRAPIN 20 Reputation points

2026-06-25T11:18:01.0533333+00:00

Dear all,

the latest version is all good now, thx.
Anonymous

2026-06-26T02:30:29.8466667+00:00

Hi Wason HUTAPRAPIN

Thank you for the update.

I'm glad to hear that the latest version resolved the issue for you.

If you have any other questions or run into any other issues in the future, please feel free to reach out again.

Have a great day!

Answer accepted by question author

Anonymous

Hi Wason HUTAPRAPIN

Thank you for reaching out to the Microsoft Q&A Forum.

Could you please confirm which Outlook for Mac version you are currently using?

If you are using version 16.110, this appears to match a known issue that Microsoft has confirmed in Legacy Outlook for Mac. Specifically, the issue affects the inclusion of the original message content when replying to or forwarding emails. The product team is currently investigating this behavior, and a fix will be released once it becomes available.

For the latest updates, please refer to the following article, which will be updated as new information becomes available: Replying to or forwarding an email does not include the original message in the email body in legac…

As a workaround, you may want to consider downgrading to an earlier version of Outlook, if your environment allows it. Alternatively, you may temporarily switch to New Outlook until a fix is released.

If you would like to roll back to an earlier version of Outlook as a workaround, please try the following steps:

+Open any Office app > Help > Check for Updates > clear the checkbox for “Automatically keep Microsoft Apps up to date.”

+Quit all Office apps.

+Go to Applications > choose Microsoft Outlook > Move to Trash.

+Install the 16.109.3 package from this link: Update history for Office for Mac - Office release notes | Microsoft Learn

User's image

Thank you for your patience and understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Wason HUTAPRAPIN 20 Reputation points

2026-06-23T13:13:26.37+00:00

yes exactly, my version is 16.110, well I try new outlook, but I have too many local emails
in different folder, they cannot be imported to new outlook.

and to remove app, re-install the old version, then I have to export/import everything again.

can I just wait for MS to fix it
Anonymous

2026-06-24T00:46:54.3966667+00:00

Hi Wason HUTAPRAPIN

If the available workarounds are not suitable for your situation, as Hornblower409 mentioned, you can try updating to Outlook for Mac version 16.110.1 in Current Channel (Preview). Another user has reported that updating to this version resolved the issue on their side.

This indicates that an official fix will be rolled out in the near future.

Thank you for your patience and understanding.
Anonymous

2026-06-25T05:16:25.5933333+00:00

Hi Wason HUTAPRAPIN

Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

Thank you for your patience.

1 additional answer

Your answer

Wason HUTAPRAPIN 20 Reputation points

2026-06-25T11:18:01.0533333+00:00

Dear all,

the latest version is all good now, thx.
Anonymous

2026-06-26T02:30:29.8466667+00:00

Hi Wason HUTAPRAPIN

Thank you for the update.

I'm glad to hear that the latest version resolved the issue for you.

If you have any other questions or run into any other issues in the future, please feel free to reach out again.

Have a great day!
Wason HUTAPRAPIN 20 Reputation points

2026-06-23T13:13:26.37+00:00

yes exactly, my version is 16.110, well I try new outlook, but I have too many local emails
in different folder, they cannot be imported to new outlook.

and to remove app, re-install the old version, then I have to export/import everything again.

can I just wait for MS to fix it
Anonymous

2026-06-24T00:46:54.3966667+00:00

Hi Wason HUTAPRAPIN

If the available workarounds are not suitable for your situation, as Hornblower409 mentioned, you can try updating to Outlook for Mac version 16.110.1 in Current Channel (Preview). Another user has reported that updating to this version resolved the issue on their side.

This indicates that an official fix will be rolled out in the near future.

Thank you for your patience and understanding.
Anonymous

2026-06-25T05:16:25.5933333+00:00

Hi Wason HUTAPRAPIN

Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

Thank you for your patience.

Answer 1

Hornblower409 15,715

There is now another possible workarounds for this issue:

Upgrade to 16.110.1 Current Channel (Preview) - See the Answer by "Jayden-P Jun 23, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

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