Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Question

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Rick Krimbel 25

When using legacy Outlook for Mac, since recent update, replying to an email deletes everything in the previous chain and if you try to forward an email, same issue it's just blank. Microsoft's site has a FAQ - they are "INVESTIGATING" the issue. But there hasn't been an update since 6/17. Also, there's no way to receive updates on the progress of it getting fixed. So hoping that posting here will help keep my in the loop when this is fixed. Or if the community has any solutions besides just "Don't use Legacy version"

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Answer 1

Hin-V 16,830 Microsoft External Staff Moderator

Hi @Rick Krimbel

Thank you for sharing your concerns.

I truly understand how this issue is impacting your current workflow. At the moment, Microsoft has not released any further updates or a new version to fix this issue yet. I will continue to monitor the situation and keep you informed of any new information as they become available.

Additionally, if you prefer not to use the New Outlook for Mac as a workaround, another option you may consider is reverting to a previous legacy version of Outlook. Based on my research, a rollback to an earlier version, such as 16.108 or 16.109.3, has helped resolve similar issues in some cases. You may try the following steps to see if the issue persists:

Open any Office app > Help > Check for Updates > uncheck “Automatically keep Microsoft Apps up to date.”.

Quit all Office applications.

Then, go to Applications > select Microsoft Outlook > move it to Trash.

Install version 16.108, 16.109, or 16.109.3 from the following link: Update history for Office for Mac - Office release notes | Microsoft Learn

You can refer via:

Legacy Outlook for Mac is now deleting threads when emails are replied or forwarded - Microsoft Q&A

Outlook for Mac - Reply/Forwards Does Not Include the Original E-mail - Microsoft Q&A

I hope this helps.

If you have any additional concerns, feel free to comment below. I would be more than happy to assist.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hin-V 16,830 Reputation points Microsoft External Staff Moderator

2026-06-23T22:35:25.6466667+00:00

Hi @Rick Krimbel

I hope you are doing well.

Have you had a chance to check the replies provided?

Any update would be appreciated.

If you want any further support, let me know in the comment section.
jkirk 0 Reputation points

2026-06-24T03:05:34.6733333+00:00

There is an update that was posted today in the app store and my outlook is working like normal now - thank you!!

Now if we can get the other features from legacy outlook to work in the new version that would be great!
Rick Krimbel 25 Reputation points

2026-06-25T18:07:40.91+00:00

Thanks for the info! I tried the re-download and legacy is still having replies blank. So I've turned off legacy and am working with the current version, which works. I miss my legacy but at least the updated version can checkmark after you flag which they removed from Legacy for some reason.
Hin-V 16,830 Reputation points Microsoft External Staff Moderator

2026-06-25T23:40:51.9266667+00:00

Hi @Rick Krimbel and @jkirk
Thank you for your response.

I would like to inform you that yesterday morning’s update (16.110.1) resolved this issue in Legacy Outlook for Mac. Please try updating and let me know if the issue still persists.

Looking forward to your update.
jkirk 0 Reputation points

2026-06-25T23:45:19.67+00:00

Correct! It's back to how it functioned! Now we just need the new version of outlook to work with all the features of legacy.
Rick Krimbel 25 Reputation points

2026-06-26T17:10:15.54+00:00

It is back, Legacy works again. Thank you!!!
Hin-V 16,830 Reputation points Microsoft External Staff Moderator

2026-06-26T17:35:55.77+00:00

Hi @jkirk

Thank you for your confirmation and update.

For now, the new Outlook is continuously being updated and improved. I understand that you may need certain functionalities to match the legacy version to better support your workflow.

To help move this forward, you may consider submitting feedback so the Outlook product team can better understand and address user needs. Please go to Outlook > Help > Feedback > Suggest a Feature.

You can refer via: How do I give feedback on Microsoft 365?

I hope this helps.
Hin-V 16,830 Reputation points Microsoft External Staff Moderator

2026-06-26T17:37:13.1233333+00:00

Hi @Rick Krimbel

Thank you for your confirmation and update.

If my solution has been helpful, you may consider upvoting it or marking it as the answer.

This will help others in the community who are facing similar issues gain more visibility. If you need any further assistance, please feel free to reach out at any time.

Warm thanks and have a nice day.