Contact list has disappeared

Question

Contact list has disappeared

jeff m 20

How come my contacts have disappeared on a group contact list? I can access the list but only if I choose the edit list option. I cannot select the list to email everyone on the list, but I can still edit the list. The list has not been deleted. How to fix? Thanks.

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Answer accepted by question author

Hornblower409 15,715

Does this describe your problem? If so, it is a known bug.

See the Answer by "Hornblower409 May 28, 2026"
https://learn.microsoft.com/en-us/answers/questions/5903667/i-am-not-able-to-send-a-group-email

@jeff m said

I cannot select the list to email everyone on the list

Can you get the List into the "To" field? If so, try clicking the "plus in a circle" next to the list name in the "To" line and expand the list. Any help?

User's image

If not, please advise and we'll look for other problems.

jeff m 20 Reputation points

2026-06-24T12:17:41.8466667+00:00

Yes, it worked, thanks! I will be able to copy from the list into a new contact list in the "people" section now.
Hornblower409 15,715 Reputation points

2026-06-24T12:26:33.05+00:00

@jeff m said

I will be able to copy from the list into a new contact list in the "people" section now.

I don't understand. The bug is in the Outlook software, not your List. All of your List will have the same problem - You can see the members only when you Edit the List.

1 additional answer

Your answer

jeff m 20 Reputation points

2026-06-24T12:17:41.8466667+00:00

Yes, it worked, thanks! I will be able to copy from the list into a new contact list in the "people" section now.
Hornblower409 15,715 Reputation points

2026-06-24T12:26:33.05+00:00

@jeff m said

I will be able to copy from the list into a new contact list in the "people" section now.

I don't understand. The bug is in the Outlook software, not your List. All of your List will have the same problem - You can see the members only when you Edit the List.

Answer 1

Hello jeff m

I understand how frustrating it can be when a contact list is still visible for editing but no longer appears when you try to address an email.

To help narrow this down further, could you please let me know:

Does the issue occur in multiple browsers, or only one?
Is this a personal Outlook.com account (@outlook.com, @hotmail.com, @live.com, or @msn.com)?
Did the problem start recently, or after any specific change?

In the meantime, please try the following:

Open Outlook.com and select “People”.
Open the affected contact list and confirm that it still contains the expected members.
Create a new email, then start typing the exact name of the contact list in the “To” field instead of selecting it from recent suggestions.
If the list still does not appear, try signing in using an InPrivate/Incognito browser window and test again.

Looking forward to your updates so I can assist you further. Thanks for your understanding.

Anonymous

2026-06-24T02:02:19.87+00:00

Good day jeff m, I hope you're well. May I know if you've got any chance to check my reply? If you have any further updates on this issue, please feel free to reach back. Have a lovely day!