Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
subscription account issues
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Gina Hatch
0
Reputation points
I am trying to get help with a 365 account subscription I paid for with a credit card directly through Microsoft's website. My account is now locked/locked out and I am unable to access support because the system wants to route me away from agents due to the blocked status. I understand account security limits support options but I NEED ASSISTANCE VERIFYING MY OWNERSHIP AND RESTORING ACCESS OR CANCELLING AND REFUNDING the subscription. I have proof of purchase from my credit card statement. Can you please escalate this to a billing or account recovery specialist or open a ticket for me to work through it with a human?
Microsoft Security | Microsoft Identity Manager
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