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Exam results and certifications can take up to 24 hours to appear in the Learn profile’s Certifications tab after passing an exam. Once available, both the certificate and badge are accessed through the Certification Dashboard and credentials area, not via email alone.
Take these steps:
- Check the Learn profile and Certification Dashboard
- Sign in to Microsoft Learn.
- Open the Certification Dashboard: Access your Certification Dashboard.
- In the dashboard, look under Certificates and Transcript to confirm that the PL-900 certification is listed.
- If the certification is listed, use the View Certificates option to view/print/save the certificate PDF, and use the badges link to access and share the badge.
- Access certificate and badge
- From the Certification Dashboard:
- Select View Certificates in the Certificates section to preview or download the certificate.
- Use the badges link (or the Use and share certification badges page) to access and share the PL-900 badge on LinkedIn or other channels.
- From the Certification Dashboard:
- If the certificate or badge is still missing
- Verify that the correct Learn profile and login account are being used (for example, no duplicate profiles or different email addresses).
- If the certification does not appear at all, or if the certificate/badge cannot be downloaded or shared, contact Microsoft Credentials Support for account-specific help: Certification support.
For sharing with management before the badge appears, the transcript from the Certification Dashboard can be downloaded as a PDF and shared as official proof of passing PL-900.
References:
- Certification process overview
- Access your certificates, badges, and transcript
- Missing Exams or Certifications
- How to Claim Your Digital Badge—and Why (updated)
- Microsoft Certification: Simplifying the Journey
- Have not received my certificate after successful completion of my exam - Microsoft Q&A
- Im unable to see the option to download my certificate from my profile but i could see that im passed the exam but unable to see the option to download the certificate. - Microsoft Q&A
- How do I access my transcripts - Microsoft Q&A
- How to download certificates for my modules and learning path completed - Microsoft Q&A