i am stuck in parent console loop

Daksh Dalal 0 Reputation points
2026-06-21T11:08:43.2666667+00:00

the problem of again and again sign in Microsoft account

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
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  1. SD - IA 178.7K Reputation points Independent Advisor
    2026-06-21T11:52:56.3366667+00:00

    Hi,

    More details are needed to better help you.

    1. Is your account a part of a Family Group?
    2. What is your age?
    3. Does your parent not receive a notification to approve content?

    The more details you give the better we can help.

    I’m eager to hear back and work together to find a solution.

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  2. AI answer

    2026-06-21T11:09:18.7366667+00:00

    Follow these steps in order, testing sign-in again after each step.

    1. Use the Microsoft account sign-in helper
      Go to the Microsoft account sign-in helper and run the guided check:
      • https://aka.ms/sign-in-helper
        Enter the email or phone used for the Microsoft account. The tool will detect common problems (locked account, password issues, verification problems) and show the exact next steps.
    2. Check if the issue is only in the browser (Edge)
      If the loop happens when signing in through Microsoft Edge:
      • Open Edge and go to edge://settings/privacy.
      • Under Clear browsing data, select Choose what to clear.
      • Select Cookies and other site data and Cached images and files.
      • Set Time range to All time and select Clear now.
      • Close and reopen Edge, then try to sign in again.
    3. Verify account and password/MFA work on the web
      • For a personal Microsoft account, try signing in at https://account.microsoft.com.
      • If sign-in fails there as well, reset the password at https://account.live.com/password/reset and complete any required verification.
      • If multifactor authentication (phone, app, etc.) is enabled, make sure the current device/phone number is available and correct.
    4. If the loop is on support.microsoft.com
      If the sign-in loop appears specifically on support.microsoft.com:
      • Make sure these sites are not in the browser’s Trusted sites list, or if one must be there, add all of them so cookies can be shared correctly:
        1. microsoft.com
        2. support.microsoft.com (and its subdomains)
        3. login.live.com
        4. login.microsoftonline.com
      • Then try again to sign in to support.microsoft.com.
    5. If still stuck or account-related issues remain
      • Use the guided “Can’t sign in” tool from the Microsoft account help page: select Start under Can’t sign in and follow the flow.
      • If the problem persists after using the tools above, go to Contact Microsoft Support from the Microsoft account help page, describe the sign-in loop, and follow the offered support option. Note that support agents cannot send password reset links or change account details for security reasons.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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