Need to reconnect with chat for service request(PII Removed), it says closed, I need to reopen it

barb king 60 Reputation points
2026-06-20T09:59:55.44+00:00

Need to reconnect with chat bot for service request (PII Removed).

Windows for home | Windows 10 | Accessibility
Answer accepted by question author
DaveM121 931.8K Reputation points Independent Advisor
2026-06-20T10:37:59.2866667+00:00

No-one here can connect your with your previous support request, this forum is just a user to use forum, the only way to do that would be to contact support again and quote your previous service request number, if you would like help with the problem, depending on the problem, that may be possible here, please provide full details on the problem you are experiencing with Windows and a screenshot of any error you may be seeing.

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  1. AI answer

    2026-06-20T10:00:07.27+00:00

    Reopening or reconnecting to a previous support/chat session for a specific service request number isn’t possible directly from Windows or the local device. To continue work on that request, a new contact with Microsoft Support is required so an agent can look up service request 7104574807 and continue or reopen it on the backend if appropriate.

    To reach a live agent or chat support:

    1. Open the Get Help app on Windows (type Get Help in the Start menu search and open it).
    2. In Get Help, type a short description such as Need help with existing service request 7104574807.
    3. When the automated suggestions appear, scroll down and choose Contact support.
    4. Select the appropriate Product or service (for example, Windows) and follow the prompts.
    5. When offered contact options, choose Chat with a support agent in your web browser or Call me back.
    6. When connected, provide the agent with service request 7104574807 and ask them to review and continue or reopen the case.

    If using Outlook.com or Microsoft 365 web services instead of the Get Help app, a similar chat flow is available:

    1. Go to the relevant Microsoft site and sign in.
    2. Use the Help or Contact Support entry point.
    3. Select the product, then choose Chat with a support agent in your web browser.
    4. Provide the service request number and explain that the previous chat is closed and needs follow-up.

    If chat is unavailable due to hours of operation, use the Call me back option where offered, or try again during business hours.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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