Request for free Azure DevOps Microsoft hosted parallel job

Hi @Kristapore Bananian

Thank you for reaching out to Microsoft Q&A.

The behavior you are experiencing is expected in some cases when requesting the free Microsoft-hosted parallel job grant for Azure DevOps. Microsoft currently processes these requests manually, and according to the Azure DevOps documentation, free-tier parallel job requests can take several business days to be reviewed and approved. During periods of high demand, the processing time may be longer. Since it has been more than one week since your submission, it is possible that your request is still pending review. Unfortunately, there is no self-service mechanism available to expedite the approval process once the request has been submitted. The Azure DevOps organization URL you provided (https://dev.azure.com/xxxxx) should be reviewed as part of the request process, and the parallel job entitlement will appear automatically once approved.

Refer below points to resolve this issue or as a workaround:

1. Verify the Parallelism Request Was Submitted Successfully

Confirm that the Azure DevOps Parallelism Request form was submitted successfully and that the organization URL provided in the request was correct. If available, retain any confirmation email or submission details for future reference.

2. Check the Parallel Jobs Page in Azure DevOps

Navigate to:

• Organization Settings
• Parallel Jobs

Verify whether a Microsoft-hosted parallel job has been granted to your organization. Once approved, the entitlement will be reflected automatically.

3. Ensure Billing Is Configured

If you have an Azure subscription available, you may configure billing for your Azure DevOps organization. In some scenarios, customers choose this option instead of waiting for the free grant approval.

4. Use a Self-Hosted Agent as a Temporary Workaround

If you need to run pipelines immediately, consider configuring a self-hosted agent. Self-hosted agents can be used while waiting for the Microsoft-hosted parallelism request to be processed.

5. Contact Azure DevOps Support if the Delay Persists

If the request has been pending for significantly longer than the documented processing period, open an Azure DevOps support request here: https://developercommunity.visualstudio.com/AzureDevOps