Transcription tool in Microsoft Word not working

Question

Transcription tool in Microsoft Word not working

Natasha Mathams (HDR) 20

transcribeproblems

I'm using Microsoft Word to transcribe interviews for my Phd and have never had an issue using it. Now however, I'm unable to upload audio files to transcribe and keep getting this message.

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Answer accepted by question author

Anonymous

Hi Natasha Mathams (HDR)

To better understand your situation, may I clarify whether the issue happens when you are using Word for the web?

To confirm whether the Transcribe feature is still functioning, you can try signing in to https://word.cloud.microsoft/using Microsoft Edge or Google Chrome, as these browsers fully support Transcribe in Word online.

I hope this helps bring more clarity. Please feel free to share any updates or further details when convenient.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Anonymous

2026-06-22T11:34:43.9433333+00:00

Hi Natasha Mathams (HDR)
Hope you're having a good day.

May I ask if there have been any updates since our last exchange?

Have you had a chance to review the responses shared so far?

I’d appreciate any updates you can provide.

2 additional answers

Your answer

Anonymous

2026-06-22T11:34:43.9433333+00:00

Hi Natasha Mathams (HDR)
Hope you're having a good day.

May I ask if there have been any updates since our last exchange?

Have you had a chance to review the responses shared so far?

I’d appreciate any updates you can provide.

Answer 1

Bob Jones AKA CyberTaz MVP 437.7K

The Transcribe service has never been included in Mac Office desktop software. AFAIK it is available in the Office Online web apps but is supported only in the Edge & Chrome browsers.

If you have an Education version check with the institution's IT department.

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Answer 2

Natasha Mathams (HDR) 20

Hi, thanks for your help. I used Transcribe with Word online through the Microsoft Edge browser and that seemed to do the trick.

Bob Jones AKA CyberTaz MVP 437.7K Reputation points

2026-06-23T04:33:57.6133333+00:00

Thanks for confirming. Since you posted as an Answer, though, it isn't clear which reply was most useful. For the benefit of those who follow it would be appreciated if you'd mark the appropriate Answer(s) accordingly [You can Accept more than one if you wish.]. Thanks.