Not allowed.

For Outlook.com and other Microsoft consumer services in India, complaints and concerns can be raised through Microsoft’s formal redressal channels.

For residents in India:

• General complaints or concerns about Outlook.com or other listed services can be escalated to the Grievance Officer:
  • Grievance Officer: Kanishk Kumar
  • EMAIL ID: grievanceofficer@microsoft.com
  • ADDRESS: Level 8, DLF Downtown, DLF City Phase 3 Rd, Ambience Island, DLF Phase 3, Sector 24, Gurugram, Haryana
• For Outlook.com specifically, concerns about content or conduct can also be reported using the Outlook.com reporting mechanisms described under the Outlook.com link in the same article.

If the issue is related to Microsoft Teams and you are a resident in India, there are additional escalation contacts:

• Compliance Officer (Teams issues):
  • Compliance Officer: Sahana Sen
  • EMAIL ID: indiacomplianceofc@microsoft.com
  • ADDRESS: Level 8, DLF Downtown, DLF City Phase 3 Rd, Ambience Island, DLF Phase 3, Sector 24, Gurugram, Haryana
• Resident Grievance Officer (Teams issues):
  • Resident Grievance Officer: Sahana Sen
  • EMAIL ID: indiaresidentgo@microsoft.com
  • ADDRESS: Level 8, DLF Downtown, DLF City Phase 3 Rd, Ambience Island, DLF Phase 3, Sector 24, Gurugram, Haryana

For small business customers (10 employees or fewer) in the UK using Microsoft 365 Calling Plan, complaints can be filed as follows:

• By phone: Toll-free number 0800 026 0329
• Online: Sign in to the Microsoft 365 admin center and submit a service request by selecting New service request under Support.

Complaints filed by phone during business hours are handled by a live representative who attempts to resolve the issue during the call. Complaints filed online receive a response within two business days, with a goal to resolve within seven business days. If the handling of the complaint is unsatisfactory, it can be escalated in accordance with the service agreement.

References:

• Complaint redressal mechanisms for India
• Calling plans in Microsoft 365 - Complaint handling code for the United Kingdom (U.K.)