Hi Kenneth,
Please see if clearing the existing shadow copies resolves the issue. To do so, run the following command from Command Prompt admin.
vssadmin delete shadows /all
If the problem persists, download Acronis VSS Doctor (free) and run it. Attach the log file in your next reply.
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Important: The Windows Backup feature hasn't been updated in years, and Microsoft has already deprecated the tool.
From Microsoft: Windows 7 Backup and Restore deprecated - Compatibility Cookbook | Microsoft Learn
While there is no behavioral change to Backup and Restore, this function is being deprecated and will not be updated. It was rarely used and its functionality has been replaced by the new File History feature.
Deprecated features in the Windows client - What's new in Windows | Microsoft Learn
System Image Backup (SIB) Solution This feature is also known as the Backup and Restore (Windows 7) legacy control panel.
For full-disk backup solutions, look for a third-party product from another software publisher. You can also use OneDrive to sync data files with Microsoft 365.
A third-party backup solution, such as Hasleo, AOMEI Backupper, EaseUS, or Macrium Reflect (not free of charge), is recommended for enhanced reliability.