OneDrive People tab empty on new Ipad

Question

OneDrive People tab empty on new Ipad

Dave Hughes 20

On my old Ipad, which runs IoS version 16, the people tab in Photos on OneDrive gives grouped photos by face with the option of adding names.

On my new Ipad, running IoS 26, the people tab is empty, with no photos shown. It only shows an option to insert a name to search for people. What do I need to do to get the photos coming up as they did on the old Ipad.

The photo gallery works fine on the new Ipad.

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Answer 1

Good day Dave!

Thank you for sharing your experience with OneDrive Photos.

I understand that the People section in OneDrive Photos is showing grouped faces on your old iPad, but on your new iPad it stays empty and only lets you search by name, even though the regular photo gallery loads normally.

This may not mean that anything is wrong with your photo library. Microsoft’s article Group photos by people in Microsoft Photos says the facial grouping feature in OneDrive Photos is still coming soon/rolling out and it may take time to process photos. In some regions, consent may also be needed before facial grouping can start.

For now, please make sure the OneDrive app is fully updated. Then open OneDrive > Photos > People and check whether any prompt or consent message appears. If nothing appears, try signing out and back in, or reset/reinstall the OneDrive app as a general app refresh.

If the People section still stays empty after that, it may not be fully available for that account/device yet. As Microsoft still describes this feature as coming soon, it may just need more time to become available or finish processing. In the meantime, you can keep an eye on the official article above for any availability updates.

Thank you so much for your patience!

Best regards.

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Dave Hughes 20 Reputation points

2026-06-21T17:57:10.8566667+00:00

Thank you. Uninstalling and reinstalling the one drive app was sufficient. There must have been something odd with the way Apple moved this app on to my new iPad.
Norah-L 10,490 Reputation points Microsoft External Staff Moderator

2026-06-22T03:19:43.9133333+00:00

Hi Dave!

Thank you for posting back to let me know. There may have been something incomplete in the way the app was transferred to the new iPad, so reinstalling it likely gave OneDrive a fresh setup.

Best regards.