Sending, receiving, and organizing email in Outlook.com
Hi @Julie Clodfelter ,
Based on the information and tags provided, I suggest checking the following:
- Inbox rules: Go to "Settings → Mail → Rules" in Outlook.com and review any rules that move or delete messages. Remove or disable anything that sends emails to Deleted Items.
https://support.microsoft.com/en-us/outlook/mail/manage-email-messages-by-using-rules-in-outlook - Sweep - Automatic cleanup: If you’ve used Sweep, it can automatically delete or move incoming messages from specific senders. Review and clear any sweep actions.
https://support.microsoft.com/en-us/outlook/organize-your-inbox-with-archive-sweep-and-other-tools-in-outlook-on-the-web - Other clients or devices: If your account is configured in another email client, a rule, filter or action there could move or delete messages after delivery. Certain security software may also impact mail handling.
- Account security: If settings changed unexpectedly, review recent activity and secure your account (change password, enable 2FA).
https://account.live.com/Activity
https://support.microsoft.com/en-us/accounts-billing/security/what-is-the-recent-activity-page - Ignore conversation: Also check if the "Ignore conversation" feature was enabled, as it can automatically move related emails to Deleted Items.
https://learn.microsoft.com/en-us/troubleshoot/outlook/email-management/message-automatically-moved-deleted-items-folder
If the issue persists after these checks, you may also consider contacting Microsoft Support to further investigate any potential sync or server-side issues.
Regards,
Burak V.