Microsoft translator, no network on my phone.

Question

Microsoft translator, no network on my phone.

Dan0mac 0

Hello, I have a Galaxy S24+. Recently my Microsoft Translator App stopped working. It keeps saying, "Cannot translate speech. Please check your network connection and try again." My data and Wi-Fi on my phone work great, no issues except for Microsoft Translator. I tried rebooting my phone and reinstalling Microsoft Translator multiple times. Nothing seems to fix it. Also, my phone is up-to-date as well.

Any input or help would be greatly appreciated.

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2 answers

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Answer 1

Hi @Dan0mac

I tried to reproduce this issue on my end, and I can see the same behavior. It appears to happen only with certain language combinations, especially when the app shows two microphone icons. In those scenarios, the app may return the “Cannot translate speech. Please check your network connection” error even though the device connectivity is working normally.

Could you please try switching to a different language pair and check whether the issue still occurs? This can help confirm whether it is limited to specific speech-supported languages rather than a general network issue.

For additional guidance, Microsoft Translator has its own official support site: Help - Microsoft Translator

If you are unable to find the information you need, you can contact the Microsoft Translator team directly via email: mtfb@microsoft.com

If you are using a business or enterprise setup (e.g., Azure-based usage), you may also:

Raise a support ticket via the Azure portal, or
Contact your admin to submit a support request on your behalf

Reference: How to create an Azure support request - Azure portal | Microsoft Learn

When reaching out, it can be helpful to attach the .zip log file collected from the app (preferably when you tried to reproduce the issue), similar to the example shown below, so the support team can investigate further.

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Answer 2

Dan0mac 0

Thanks for writing. The 2 languages I'm using are English and Russian. I tried switching to some different languages, same issue.

Anonymous

2026-06-19T03:27:57.8766667+00:00

Hi @Dan0mac

Thank you for confirming that you tested with multiple language pairs and are still seeing the same issue. That helps narrow it down further.

Since the behavior occurs consistently across different languages, this indicates the issue is not specific to a particular language combination. Given your results, this points more toward a potential issue with the speech translation feature itself (app-side or service-side) rather than device configuration or network conditions.

At this stage, I recommend proceeding with the support options mentioned in my initial response so the Microsoft Translator team can investigate this further.