"AI Skills Fest AZ-900 voucher not received after completing playlist and claim form before June 12 deadline"

Status of individual voucher requests cannot be checked and vouchers cannot be issued.

For Microsoft Learn and certification promotions, exam vouchers are typically fulfilled by Pearson VUE via an email from “MindHub Pro by Pearson VUE” sent to the email address used in the promotion or sweepstakes entry. The available guidance in similar programs is:

1. Vouchers are always delivered by email from “MindHub Pro by Pearson VUE” and include the voucher code, expiration date, and redemption steps.
2. The email is sent to the address provided in the entry or claim form; that same address must be used when redeeming the voucher.
3. If there are issues redeeming or questions about a voucher that should already have been issued, the documented contact for help is Pearson VUE’s MindHub Pro support at the address listed in the “How to redeem your prize” guidance.

Based on this, the next steps are:

1. Confirm that the learning playlist and claim form were completed using the same email address now being checked.
2. Re-check inbox, spam, and promotions folders for any message from “MindHub Pro by Pearson VUE”.
3. If no email is found, contact MindHub Pro support (as indicated in the “How to redeem your prize” documentation) and provide:
   • Full name
   • The email address used for the AI Skills Fest claim form
   • The promotion name (AI Skills Fest / AZ-900 voucher)
   • The date the playlist and claim form were completed

MindHub Pro/Pearson VUE support is the documented escalation path when there are issues receiving or redeeming a Microsoft certification voucher.

References:

• How to redeem your Microsoft Applied Skills Sweepstakes prize
• Frequently asked questions
• Microsoft Credentials AI Challenge Sweepstakes official rules
• Clarification Regarding AI Skills Fest Reward-Eligible Playlists and Voucher Eligibility - Microsoft Q&A