My Outlook on Mac isn't showing my email content when I press reply - works on browser not on app.

Question

My Outlook on Mac isn't showing my email content when I press reply - works on browser not on app.

info 20

Hi team,

Can anyone advise on this please? my Outlook was fine yesterday but logging on this morning I'm unable to see the replies of my email chain when I go to reply. It only shows the subject and sender. I sent my first email across to see if it was just a bug, but it also doesn't show any of the previous email chain responses. It appears to be affecting all accounts on the app, and my browser version is fine.

I'm using a Mac, so not sure of next steps. I can see the version I am using is 16.110 which updated 15 hours ago.

Please advise, my email chains are very important as I need them for work. Thank you.

Lukas Flury 10 Reputation points

2026-06-18T09:18:12.43+00:00

Same issue here since the update yesterday to 16.110 (legacy). The downgrade helped but hey Microsoft... How about testing before rolling out to everybody? ;-)
info 20 Reputation points

2026-06-18T09:44:01.49+00:00

I've had to restore the most previous update and now everything is fine. Just make sure your computer doesn't automatically update, or you'll be uninstalling/reinstalling outlook for ages!
Mike Mena 5 Reputation points

2026-06-18T10:53:26.97+00:00

will this problem soon be fixed? If not I will have to change my Email programm, I'm not going to switch to new Outlook
Anonymous

2026-06-18T11:57:57.08+00:00

Hi Mike Mena
Thank you for sharing your thoughts. I completely understand your preference to continue using the legacy Outlook for Mac and not switch to the new Outlook experience.

Based on my research, the Microsoft team has acknowledged this behavior and is actively working on it. At this stage, I would recommend monitoring future updates, as a fix may be included in upcoming releases.

Reference: Replying to or forwarding an email does not include the original message in the email body in legac…

I hope this provides some additional clarity and reassurance. Thank you again for your patience.
John Cadwell 0 Reputation points

2026-06-18T21:34:34.2766667+00:00

I have the same issue, and the problem is that in order to either use new outlook (which I hate) or to revert to previous version of legacy Outlook I need both of my email passwords, and I am not sure what they are and there is no way to reveal them in Outlook. That is incredibly inconvenient. Please come up with a fix soon. Thanks!
Dylan Johnson 0 Reputation points

2026-06-19T18:16:13.7833333+00:00

I'm dealing with the same thing and have been experiencing this issue since Tuesday. Anyone figure out a fix for this yet?
Anonymous

2026-06-20T10:29:10.7333333+00:00

Hi John Cadwell

Thank you for sharing your experience. In addition to this forum, you may also consider submitting your feedback through Ideas · Community
Please note that we are not Microsoft support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or features. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, or ideas.

This is the official channel for submitting feedback and reporting unexpected behavior. It ensures your input reaches Microsoft’s development team, helping them stay informed and work on resolving the issue in upcoming updates.
Anonymous

2026-06-20T10:29:39.03+00:00

Hi Dylan Johnson

At the moment, I am not aware of any update regarding Legacy Outlook for Mac. For an alternative approach, you may refer to my previous response for additional insight related to this situation.
that dude 0 Reputation points

2026-06-22T02:22:20.6633333+00:00

I just encountered the exact same issue. In the meantime, we'll have to copy and paste the sender message content in each reply? Hopefully they'll fix it soon. Some of us don't like the new Outlook and prefer the Legacy version.
Dex 0 Reputation points

2026-06-22T10:50:16.1066667+00:00

same issue, content not showing on replies or forwarding. Outlook has serious issues between old Outlook at legacy. my folders are totally different there as well. If anyone can recommend a better platform, please let me know as well
Anonymous

2026-06-22T11:41:17.0033333+00:00

Hi that dude and Dex

Thank you for sharing.

For an alternative approach, you may refer to my previous response for additional insight related to this situation.
Paolo Prisco 0 Reputation points

2026-06-25T08:55:11.17+00:00

Same issue here. Suddenly the original message is not showing up in legacy Outlook for Mac. I have to copy every time the original message if I want to include it. I wonder if I really must switch to a standard apple mail system.

It is not possible to work this way.

Hey Microsoft friends can you do something asap to establish previous status pls?
Anonymous

2026-06-25T09:00:31.78+00:00

Hi Paolo Prisco,

The Outlook for Mac version 16.110.1 in the Current Channel is now available, and this version includes a fix for the issue described.

You can update by going to Help > Check for Updates.

Alternatively, you may remove the current Outlook for Mac by going to Finder > Microsoft Outlook, right‑click > Move to Trash, then install version 16.110.1 using the updater.pkg available from the Update history for Office for Mac - Office release notes | Microsoft Learn

I hope this provides additional insight.
Domenic Colavito 5 Reputation points

2026-07-14T02:23:14.16+00:00

Went down a hole with this. Microsoft is working on it - however as of October 2026 there will no longer be support for the legacy version of Outlook on Mac. From my troubleshooting with Claude;

"Legacy Outlook for Mac connects to Exchange Online using a protocol called Exchange Web Services (EWS), and EWS is being retired on October 1, 2026. That's the actual switch-off. Once EWS is gone, to avoid disruption to email delivery Microsoft recommends switching from legacy Outlook to the new Outlook for Mac. So it's not that Legacy gets a "no longer supported" label while limping along — the connection method it relies on stops existing."

I have been using a rolled back version of Outlook for Mac as a workaround, but now my Gmail is not syncing properly. I will do absolutely anything to avoid the new Outlook. Starting to use Mail and Calendar instead even though they are nowhere near as great.

Not sure they would do this.
Hornblower409 15,510 Reputation points

2026-07-14T03:27:38.11+00:00

@Domenic Colavito said

Legacy Outlook for Mac connects to Exchange Online using ... (EWS), and EWS is being retired on October 1, 2026

I guess this is what this Support Article is saying. But thanks for the plain English version.

https://support.microsoft.com/en-us/outlook/end-of-support-for-legacy-outlook-for-mac

Answer accepted by question author

Anonymous

Hi info

In my testing environment with Legacy Outlook for Mac version 16.109.3, the content of the original email is still retained when replying.

User's image

With that in mind, may I kindly confirm which version of Legacy Outlook for Mac you are currently using? You can check this by going to Outlook > About Outlook.

If your version is higher than 16.109.3, you may consider reverting to version 16.109.3. This can be done by removing the current Outlook version and installing version 16.109.3 using the updater.pkg available from the Update history for Office for Mac - Office release notes | Microsoft Learn

User's image

After that, you may turn off automatic updates for Legacy Outlook for Mac by going to Help > Check for Updates > unchecking Automatically keep Microsoft apps up to date.
As an alternative, you may also try the New Outlook for Mac, where this behavior does not occur.

I hope this provides some helpful direction.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

info 20 Reputation points

2026-06-17T15:39:37.2666667+00:00

This worked thank you!
Anonymous

2026-06-18T12:01:17.4066667+00:00

Hi info

Thank you for sharing.

I am glad to hear that my support was helpful.
Elmer Hernandez 0 Reputation points

2026-06-19T01:41:30.1766667+00:00

hello, i am also having this issue and would like to try this work around. what would be the best way to remove my current version of outlook 16.110 so that i can then download the updater.pkg. thank you
chan ratanak 0 Reputation points

2026-06-19T02:11:50.0833333+00:00

Does it work? I downgraded to Mac version 16.109.3, but it's not working.
Anonymous

2026-06-20T10:28:40.3533333+00:00

Hi Elmer Hernandez and chan ratanak

To ensure that the Legacy Outlook for Mac version 16.109.3 is applied correctly, you will need to first remove the current Outlook installation. You can do this by going to Finder > Microsoft Outlook, then right‑click and select Move to Trash.

After that, please proceed to install version 16.109.3 using the link I mentioned above.

I hope these steps help guide you through the process.
Elmer Hernandez 0 Reputation points

2026-06-21T21:13:39.51+00:00

@Anonymous thank you, that worked for me. Really appreciate your help
Anonymous

2026-06-22T11:49:57.3666667+00:00

Hi Elmer Hernandez

I’m happy to help.

3 additional answers

Your answer

Lukas Flury 10 Reputation points

2026-06-18T09:18:12.43+00:00

Same issue here since the update yesterday to 16.110 (legacy). The downgrade helped but hey Microsoft... How about testing before rolling out to everybody? ;-)
info 20 Reputation points

2026-06-18T09:44:01.49+00:00

I've had to restore the most previous update and now everything is fine. Just make sure your computer doesn't automatically update, or you'll be uninstalling/reinstalling outlook for ages!
Mike Mena 5 Reputation points

2026-06-18T10:53:26.97+00:00

will this problem soon be fixed? If not I will have to change my Email programm, I'm not going to switch to new Outlook
Anonymous

2026-06-18T11:57:57.08+00:00

Hi Mike Mena
Thank you for sharing your thoughts. I completely understand your preference to continue using the legacy Outlook for Mac and not switch to the new Outlook experience.

Based on my research, the Microsoft team has acknowledged this behavior and is actively working on it. At this stage, I would recommend monitoring future updates, as a fix may be included in upcoming releases.

Reference: Replying to or forwarding an email does not include the original message in the email body in legac…

I hope this provides some additional clarity and reassurance. Thank you again for your patience.
John Cadwell 0 Reputation points

2026-06-18T21:34:34.2766667+00:00

I have the same issue, and the problem is that in order to either use new outlook (which I hate) or to revert to previous version of legacy Outlook I need both of my email passwords, and I am not sure what they are and there is no way to reveal them in Outlook. That is incredibly inconvenient. Please come up with a fix soon. Thanks!
Dylan Johnson 0 Reputation points

2026-06-19T18:16:13.7833333+00:00

I'm dealing with the same thing and have been experiencing this issue since Tuesday. Anyone figure out a fix for this yet?
Anonymous

2026-06-20T10:29:10.7333333+00:00

Hi John Cadwell

Thank you for sharing your experience. In addition to this forum, you may also consider submitting your feedback through Ideas · Community
Please note that we are not Microsoft support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or features. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, or ideas.

This is the official channel for submitting feedback and reporting unexpected behavior. It ensures your input reaches Microsoft’s development team, helping them stay informed and work on resolving the issue in upcoming updates.
Anonymous

2026-06-20T10:29:39.03+00:00

Hi Dylan Johnson

At the moment, I am not aware of any update regarding Legacy Outlook for Mac. For an alternative approach, you may refer to my previous response for additional insight related to this situation.
that dude 0 Reputation points

2026-06-22T02:22:20.6633333+00:00

I just encountered the exact same issue. In the meantime, we'll have to copy and paste the sender message content in each reply? Hopefully they'll fix it soon. Some of us don't like the new Outlook and prefer the Legacy version.
Dex 0 Reputation points

2026-06-22T10:50:16.1066667+00:00

same issue, content not showing on replies or forwarding. Outlook has serious issues between old Outlook at legacy. my folders are totally different there as well. If anyone can recommend a better platform, please let me know as well
Anonymous

2026-06-22T11:41:17.0033333+00:00

Hi that dude and Dex

Thank you for sharing.

For an alternative approach, you may refer to my previous response for additional insight related to this situation.
Paolo Prisco 0 Reputation points

2026-06-25T08:55:11.17+00:00

Same issue here. Suddenly the original message is not showing up in legacy Outlook for Mac. I have to copy every time the original message if I want to include it. I wonder if I really must switch to a standard apple mail system.

It is not possible to work this way.

Hey Microsoft friends can you do something asap to establish previous status pls?
Anonymous

2026-06-25T09:00:31.78+00:00

Hi Paolo Prisco,

The Outlook for Mac version 16.110.1 in the Current Channel is now available, and this version includes a fix for the issue described.

You can update by going to Help > Check for Updates.

Alternatively, you may remove the current Outlook for Mac by going to Finder > Microsoft Outlook, right‑click > Move to Trash, then install version 16.110.1 using the updater.pkg available from the Update history for Office for Mac - Office release notes | Microsoft Learn

I hope this provides additional insight.
Domenic Colavito 5 Reputation points

2026-07-14T02:23:14.16+00:00

Went down a hole with this. Microsoft is working on it - however as of October 2026 there will no longer be support for the legacy version of Outlook on Mac. From my troubleshooting with Claude;

"Legacy Outlook for Mac connects to Exchange Online using a protocol called Exchange Web Services (EWS), and EWS is being retired on October 1, 2026. That's the actual switch-off. Once EWS is gone, to avoid disruption to email delivery Microsoft recommends switching from legacy Outlook to the new Outlook for Mac. So it's not that Legacy gets a "no longer supported" label while limping along — the connection method it relies on stops existing."

I have been using a rolled back version of Outlook for Mac as a workaround, but now my Gmail is not syncing properly. I will do absolutely anything to avoid the new Outlook. Starting to use Mail and Calendar instead even though they are nowhere near as great.

Not sure they would do this.
Hornblower409 15,510 Reputation points

2026-07-14T03:27:38.11+00:00

@Domenic Colavito said

Legacy Outlook for Mac connects to Exchange Online using ... (EWS), and EWS is being retired on October 1, 2026

I guess this is what this Support Article is saying. But thanks for the plain English version.

https://support.microsoft.com/en-us/outlook/end-of-support-for-legacy-outlook-for-mac
info 20 Reputation points

2026-06-17T15:39:37.2666667+00:00

This worked thank you!
Anonymous

2026-06-18T12:01:17.4066667+00:00

Hi info

Thank you for sharing.

I am glad to hear that my support was helpful.
Elmer Hernandez 0 Reputation points

2026-06-19T01:41:30.1766667+00:00

hello, i am also having this issue and would like to try this work around. what would be the best way to remove my current version of outlook 16.110 so that i can then download the updater.pkg. thank you
chan ratanak 0 Reputation points

2026-06-19T02:11:50.0833333+00:00

Does it work? I downgraded to Mac version 16.109.3, but it's not working.
Anonymous

2026-06-20T10:28:40.3533333+00:00

Hi Elmer Hernandez and chan ratanak

To ensure that the Legacy Outlook for Mac version 16.109.3 is applied correctly, you will need to first remove the current Outlook installation. You can do this by going to Finder > Microsoft Outlook, then right‑click and select Move to Trash.

After that, please proceed to install version 16.109.3 using the link I mentioned above.

I hope these steps help guide you through the process.
Elmer Hernandez 0 Reputation points

2026-06-21T21:13:39.51+00:00

@Anonymous thank you, that worked for me. Really appreciate your help
Anonymous

2026-06-22T11:49:57.3666667+00:00

Hi Elmer Hernandez

I’m happy to help.

Answer 1

This behavior matches a known Outlook for Mac issue where, in some language versions, reply/forward headers are truncated and only show From and Date, without Subject or recipients. It was fixed in an earlier build, and similar issues are typically resolved by updating to the latest Outlook for Mac version.

Since version 16.110 installed 15 hours ago and the problem started immediately afterward, the next steps are:

Check for and install any newer Office for Mac updates
- In Outlook for Mac, go to Help > Check for Updates.
- Ensure updates are set to install automatically and apply any available update.
If already on the latest build, switch update channel and update again (if available in Microsoft AutoUpdate)
- In the Microsoft AutoUpdate window, choose a different update channel if offered (for example, Current Channel vs. Beta/Preview), then check for updates again and install.
If the issue persists after updating
- Use Outlook on the web or another client temporarily for critical work, since the browser version is displaying the full conversation correctly.
- Monitor the Outlook for Mac “recent issues” page for a fix in a subsequent build.

References:

Answer 2

Hornblower409 15,510

May be fixed in 16.110.1 Current Channel (Preview). See the Answer by "Jayden-P Jun 23, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

0 comments

Answer 3

Anonymous

Hi everyone,

The Outlook for Mac version 16.110.1 in the Current Channel is now available, and this version includes a fix for the issue described.

You can update by going to Help > Check for Updates.

Alternatively, you may remove the current Outlook for Mac by going to Finder > Microsoft Outlook, right‑click > Move to Trash, then install version 16.110.1 using the updater.pkg available from the Update history for Office for Mac - Office release notes | Microsoft Learn

I hope this provides additional insight.

0 comments