Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi, I'm John! I will help you with this.
If you haven't tried anything yet, please open the Google Play Store on the Samsung tablet and install the Microsoft 365 app, or install the individual Office apps you use. Then sign in with the same Microsoft account that has the subscription.
Can you confirm which Microsoft 365 subscription you have? Please check here: https://account.microsoft.com/services
Some features and availability can depend on the subscription type.
For example, qualifying plans include:
- Microsoft 365 Family
- Microsoft 365 Personal
Non-qualifying plans include:
- Microsoft 365 Basic
- One-time purchase versions, such as Office Home & Student, Office Home & Business, or Office Professional.
Reference: "What you can do in the Microsoft 365 apps on mobile devices with a Microsoft 365 subscription" https://support.microsoft.com/office/what-you-can-do-in-the-microsoft-365-apps-on-mobile-devices-with-a-microsoft-365-subscription-9ef8b63a-05fd-4f9c-bac5-29da046833ea
If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.