Request a change to my registered email address

Wanpen Khannak 0 Reputation points
2026-06-17T04:39:21.1466667+00:00

I am request a change to my registered email address so that I can download my exam certificate. Originally, I registered for the exam using the email address: [******@gmail.com] (Registration No. 536697414). After passing the exam, I attempted to log in to download my certificate, but I found that my email account had been suspended. I have already tried to resolve the issue with the email provider, but they informed me that the account was flagged as potentially created by a bot and will be permanently closed. Therefore, I can no longer access it. Given this situation, is it possible to transfer my exam records and registration to a new email address? Please let me know if this can be done and what information or verification documents you require from my end to proceed with this change.

New Email Address: [******@quick-transformation.com]

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  1. AI answer

    2026-06-17T04:39:32.7+00:00

    Transferring exam records and changing the email used for certifications cannot be done directly in the forum and is not something that can be performed manually by others; it must be handled by the official Credentials Support team.

    Based on the scenario (lost access to the original email and needing exam records associated with a new email), the correct path is:

    1. Go to Microsoft Credentials Support
      • Use the guidance under How to contact support to reach the Credentials Support team: How to contact support.
    2. Open a support request for certification profile / missing certifications
      • Use the Credentials Support option referenced under Contact Support in the "Missing Exams or Certifications" article: Microsoft Credentials Support.
      • In the request, clearly state:
        • That the original email account used for registration (the suspended Gmail address) is permanently inaccessible.
        • The new email address that should be used going forward.
        • Exam details (exam name/number, date taken, registration number 536697414, and any score report or confirmation emails if available).
    3. Provide any verification they request
      • The support team may ask for identity verification or additional details to locate and validate the certification record. Follow their instructions and provide the requested documents or information.
    4. Do not create or rely on a second Learn profile
      • If a different account was used at any point, the profiles can be linked/merged rather than transferring between separate profiles. See the guidance on managing/merging Learn profiles: Missing Exams or Certifications.

    Only the official Credentials Support team can update or recover the certification profile and associate it with the new email address.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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