I've completed a playlist in the AI skills fest and submitted the claim form for the certification voucher but didn't receive one

Voucher and reward eligibility for AI Skills/AI Agent/AI Challenge promotions is tied to specific, pre-defined playlists or Applied Skills plus completing the official entry/claim form within the stated dates. Completing a non-eligible or custom playlist, or submitting the form outside the promotion window, will not generate a voucher.

From similar cases:

• For AI Skills Navigator/Skillfest, only designated playlists count. In one case, progress and voucher eligibility did not register until the user switched from a manually created playlist to a pre-defined one in AI Skills Navigator.
• For sweepstakes-based offers (such as the Microsoft AI Agent Skills Sweepstakes or Microsoft Credentials AI Challenge), completing the required Applied Skill(s) and submitting the entry form only gives an entry into a random drawing. A voucher is sent only if selected as a winner, via an email from “MindHub Pro by Pearson VUE.” If all steps were completed but no email arrives, it likely means the entry was not selected.

Actionable next steps:

1. Confirm that the playlist completed is one of the official, reward-eligible playlists for the specific AI Skills Fest/AI Skills Navigator promotion, not a custom/manual playlist.
2. Verify that the claim or entry form was submitted within the promotion’s required dates and with the same email address used in Microsoft Learn/AI Skills Navigator.
3. Check the inbox (and spam/junk) for an email from “MindHub Pro by Pearson VUE.” For many promotions, vouchers are delivered only this way and must be used before their specific expiration date (for example, some offers require scheduling and taking the exam by June 30, 2026 or November 30, 2026, depending on the promotion).
4. If all eligibility steps were completed and the playlist is confirmed to be one of the official ones, but no voucher or discount appears after the stated processing time, contact Microsoft Credentials Support via the standard support channel (for credentials and vouchers) so they can review the account and promotion details.

Note that some promotions (like the Microsoft AI Agent Skills Sweepstakes and Microsoft Credentials AI Challenge) are sweepstakes: completing the requirements and submitting the form does not guarantee a voucher; it provides a chance to be randomly selected.

References:

• MS Skillfest playlist completed but no progress nor voucher claim form - Microsoft Q&A
• Clarification Regarding AI Skills Fest Reward-Eligible Playlists and Voucher Eligibility - Microsoft Q&A
• Microsoft AI Agent Skills Sweepstakes Official Rules
• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions
• How to redeem your Microsoft Credentials AI Challenge Sweepstakes prize