Unable to post on Viva Engage

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Hi @Mammone, Alison T

First, I'd like to clarify that we're not Microsoft support, this is a user-to-user support forum. Moderators have no backend access and cannot directly intervene in Microsoft products. We provide only technical guidance and best-practice recommendations based on reported issues.

I have tested on my Viva community, and it works normally. I can respond/comment on the post more than once and users are able to add new posts.

May I ask does this happen to all of your communities or just this specific one?

You mentioned a single user cannot post, can that user comment in a post? When the user tried to post, does it show any error, or it doesn't have a place for a user to post?

If the user can comment but cannot post, check the settings of the community. Make sure Posting permission is set to Open.

Can you also try creating a new testing community to help narrow down the issue? Check if you also have the similar behaviors in this new community.

I look forward for your reply.

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Hi,

Thanks for your response. However, it seems that still no one can post or respond except the creator of the group. However, even she was not able to yesterday. I looked at all of your settings, and mine do not look like yours, as it is much abbreviated - as noted in the image below. Also, I don't remember where to find configurations. I found it once, earlier, but can't remember where. I could see that anyone can join in our organization, but I don't have a dropdown for "Open". Multiple people have tried to respond or post, and still no one can. My supervisor, creator of the group, has placed a ticket with our IT department for further follow up.

Thanks