Unable to receive AI Skills Fest certification voucher due to missing Exchange mailbox

Voucher status or delivery details cannot be confirmed.

For AI Skills Fest and similar events, voucher discounts are typically applied or distributed based on the email address used to register for the event and to complete the skilling playlist. In some events, the discount or voucher is applied directly to the Learn profile associated with that email and automatically appears at checkout for eligible exams, rather than being sent as a separate email voucher.

If the registration email does not have an active Exchange mailbox, the following actions are recommended:

1. Sign in to the Microsoft Learn profile using the same account used for AI Skills Fest registration and playlist completion, and attempt to schedule a certification exam. At the final checkout stage, check whether a discount is automatically applied.
2. If no discount appears and no voucher email is received, contact the event or certification support channel used for AI Skills Fest (for example, via the event’s official support or Microsoft Certification support pages) and provide:
   • The Microsoft account used for registration.
   • Proof of playlist completion and form submission.
   • The alternative email addresses where communication can safely be sent.
3. Do not open Outlook Mobile or Outlook support tickets for exam voucher or exam result issues, as these are not handled by Outlook support. Instead, work with the event organizer or certification support.

Any change of delivery email or redirection of vouchers must be handled by the official event or certification support; it cannot be changed here.

References:

• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Regional Exam Results
• Clarification Regarding AI Skills Fest Reward-Eligible Playlists and Voucher Eligibility - Microsoft Q&A
• MS Skillfest playlist completed but no progress nor voucher claim form - Microsoft Q&A