Problem with lab questions in the MD-102 exam

Partial credits, discounts, or refunds for issues during a certification exam (including lab problems) are not handled through the public Q&A forum and cannot be granted there. They are managed directly by the exam delivery provider and Microsoft Credentials Support based on their policies and the details of the incident.

For lab-related issues specifically:

1. Scoring already accounts for lab issues. If a score was received, it is considered an accurate reflection of performance, and a rescore will not change a failing result.
2. Technical issues with labs or the testing center are not handled through the exam item challenge process and are not grounds for changing the score.
3. Concerns about the testing center experience or technical difficulties must be raised with the exam delivery provider’s customer service (Pearson VUE) and/or Microsoft Credentials Support, who can review the case and determine whether any compensation (such as a free retake, voucher, or other accommodation) is appropriate.

Next steps for this scenario:

1. Continue working with Pearson VUE support using the existing case number to obtain the formal resolution details.
2. If the resolution from Pearson VUE is unclear or unsatisfactory, contact Microsoft Credentials Support and provide the case number, exam ID (MD-102), date of exam, and a description of the lab issue so they can review the incident and advise on any possible remediation (such as rescheduling options or vouchers).
3. Do not use the exam item challenge process for this, because challenges based on technical issues at a testing center or on Microsoft Learn are explicitly excluded.

Any decision about partial credit, discounts, or vouchers will be made only by Pearson VUE and/or Microsoft Credentials Support after reviewing the incident; it cannot be granted through documentation or community channels.

References:

• Exam frequently asked questions
• Challenging a Certification exam or renewal assessment item or an assessment lab task
• Performance Testing Is Coming to Microsoft Exams: Here Is What You Should Know
• An Important Update on Microsoft Training and Certification
• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions