Changed teams ringtone, but the same ringtone still plays

Question

Changed teams ringtone, but the same ringtone still plays

Mac Arndt 20

Hello,

I am using teams voice on my desktop for work and I really hate the default ringtone. I went into the settings and changed the ringtone, but I am still getting the same default ringtone every time I get a call. Why is this horrid ringtone still playing when I've clearly changed it?

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Answer 1

Alexis-NG 18,070 Microsoft External Staff Moderator

Hi Arndt,

I hope you’ve been well.

To help me narrow this down and provide the most accurate guidance, could you please share a bit more detail about your setup?

Which device and operating system are you using (e.g., Windows, macOS, Android, iOS)?
Does the issue occur only on the desktop client, or do you observe the same ringtone behavior on Teams web/mobile as well?
Are the incoming calls direct calls to you, or are they coming through a call group / delegation / shared line?
When the ringtone issue happens, are you already in another call or meeting, or fully idle in Teams?
Does the incorrect ringtone happen for every incoming call, or only in specific scenarios (e.g., internal vs external, PSTN vs Teams calls, call queues)?
After changing the ringtone, did you restart Teams (sign out/in or fully quit and reopen), and did the new ringtone preview play correctly in Settings?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

In the meantime, assuming you're using desktop app, you can force Teams to reset your profile preferences by wiping its temporary cache. Please following the steps in this guide depends on your devices: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out.

I'm looking forward to your reply.

Note: Follow the steps in this documentation to enable email notifications if you want to receive email notifications related to this topic.

Mac Arndt 20 Reputation points

2026-06-15T18:50:11.9866667+00:00

This is on the windows desktop app, I don't use it on my personal phone or through a web browser. It is happening for all calls of every type (direct, transfer, and call group/shared line), idle and in a call. I signed out and shut down over the weekend and it's still the same ringtone. The preview ringtone is playing correctly in the settings, though.
Mac Arndt 20 Reputation points

2026-06-15T18:56:11.69+00:00

Actually I just got a transferred call to our group that rang as the correct ringtone
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator

2026-06-15T19:19:04.0066667+00:00
Hi Arndt,

Thank you for the information.

This behavior suggests that the ringtone change may not be synchronizing consistently across different call types in Teams.

Please clear the Teams desktop cache, then sign back in and test again to see if the behavior changes. You can follow the steps here: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

After that, confirm whether the correct ringtone only plays for transferred calls, or if it also applies to direct and call group calls.

Additionally, could you try signing in to Teams on the web and check whether the same issue occurs there?

These checks will help determine whether the issue is specific to the desktop client or related to how different call types are handled.
Mac Arndt 20 Reputation points

2026-06-15T20:15:28.1733333+00:00

That seemed to work for now
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator

2026-06-15T20:22:31.08+00:00

Hi Arndt,

Thank you for providing the update on the status of your case.

It is great to hear that the issue has worked for now. If you found the response helpful, marking it as the accepted answer would be greatly appreciated. This helps surface the solution for other community members who may be searching for similar guidance and, in turn, supports a more informative and collaborative forum experience.

Thank you again for your time and cooperation throughout the resolution process. Should any questions or concerns arise in the future, please feel free to reach out. I would be happy to assist, and the moderators in the Microsoft Q&A forum remain available to provide additional guidance as needed.

Thank you for your continued engagement and for contributing to the Microsoft Q&A community.