Phone link - bluetooth headhpones connected to phone sometimes doesn´t work

Question

Phone link - bluetooth headhpones connected to phone sometimes doesn´t work

Radovan Kováčik 0

Hello,

I have this unusual problem that happens occasionally, but I haven't found any behavior key that I can use to fix it. When I have my headphones connected to my phone and use Phone Link, if I dial a number through the app, I sometimes can't switch between the call on my PC and my phone (this happens until I restart my computer). When this happens, I can't make calls using the headphones, only using the phone (the headphones are connected to my phone). Thanks in advance for all the answers.

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2 answers

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Answer 1

Hi Radovan Kováčik,

I understand how frustrating it is when Phone Link’s PC call setup fails and forces a restart whenever it's stuck. From my personal experience, this seems more like a Bluetooth profile limitation than a misconfiguration on your part:

Phone Link relies on Bluetooth to connect your phone and PC
Your headphones already hold the Bluetooth link to your phone.
It's normally idle so nothing interferes, but when you start a call:
- Your phone, PC, and headset all try to use the same audio path.
- The PC attempts to take control, but the headphones push back.
Bluetooth supports one audio path per call best, so mixing devices can sometimes cause confusion.

To test this, try using wired headphones. If the issue disappears, we’ve identified the cause, and that setup may be the most stable option. If you still prefer to stay on Bluetooth, consider trying these recovery steps to see if any of them can help you avoid restarting the entire PC every time:

Toggle Bluetooth: Go to Settings > Bluetooth & devices > turn Bluetooth OFF > wait a few seconds > back ON.
Restart Bluetooth service: Press Win + R > enter services.msc > find and right-click Bluetooth Support Service > Restart.

Because the Bluetooth stack doesn’t always handle mid‑call switching reliably, avoiding device changes during calls tends to give the most consistent experience.

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Lychee-Ng 28,480 Reputation points Microsoft External Staff Moderator

2026-06-17T13:16:00.8433333+00:00

I hope the information above can help clear up what's possibly going on with your setup. If you can test with wired headphones, feel free to update with the results.

Answer 2

Senthil kumar 2,500

Hi @Radovan Kováčik

Please check any update missing in windows side. phone link app or windows.

better uninstall the phone link and re-install and try again.

thanks.

Radovan Kováčik 0 Reputation points

2026-06-15T09:17:14.33+00:00

I have a new update on the PC and phone as well.

Already did several times, but nothing helped.
Senthil kumar 2,500 Reputation points

2026-06-15T10:15:31.5966667+00:00

In this case, can you try with have any another headphones.
Radovan Kováčik 0 Reputation points

2026-06-17T12:35:32.8266667+00:00

I tried with the same result.
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Senthil kumar 2,500 Reputation points

2026-06-17T13:09:41.1166667+00:00

So, we need test other ways like social apps or music apps. test your headphones and laptop.

Thanks.
Radovan Kováčik 0 Reputation points

2026-09-17T12:22:34.0866667+00:00

I bought new headphones and the result is same. They are working perfectly with the phone and pc as well. I have only one problem: when they are connected to the I´mphone while i´m connected via Phone Link to pc. I can´t switch calls between pc and phone by app in pc. It only works when i Bluetooth press the bluetooth icon on the phone while I'm calling to somebody. But take a while, so sometimes the other side picks up the phone before i change it.